Please remember - GP appointment duration is 10 minutes.
It is not possible to safely deal with more than 1 or 2 issues per GP appointment.
New GP
We are pleased to announce, that on Wednesday 27th September 2023, Dr N Cheema will be joining the Practice, she will be working Monday-Thursday each week.
Drug Alert:
DANGEROUS SUBSTANCE –
Capsules sold as Pregabalin “PREGABS”
Pregabalin information - May 2023
Maintenance Update:
Please be advised that the week commencing Monday 15th May 2023 at the Redcar Primary Care Hospital there is work taking place on the ground floor where the Rainbow Surgery is located. We are not expecting any disruptions during this time.
***May Bank Holiday - Monday 8th May 2023***
The Green House Surgery will close at 6pm on Friday 5th May and re-open at 8am on Tuesday 9th May 2023.
***The surgery is closed on Monday 8th May 2023***
If you require assistant whilst we are closed, please ring 111.
If you have a life threatening medical emergency please dial 999.
***May Bank Holiday - Monday 1st May 2023***
The Green House Surgery will close at 6pm on Friday 28th April and re-open at 8am on Tuesday 2nd May 2023.
***The surgery is closed on Monday 1st May 2023***
If you require assistant whilst we are closed, please ring 111.
If you have a life threatening medical emergency please dial 999.
May Bank Holiday Foodbank Closures:
Please be aware of the following closures and changes this month due to bank holidays in May:
Monday 1st May:
Mersey Rd Foodbank: Closed
Grangetown Foodbank closed but is open on the Tuesday 2nd May instead 11am-1pm
Monday 8th May:
Mersey Rd Foodbank: Closed
Grangetown Foodbank: Closed
Monday 29th May:
Mersey Rd Foodbank: Closed
Grangetown Foodbank: Closed but is open on the Tuesday 30th May instead 11am-1pm
May Bank Holiday Pharmacy opening times in your area:
May Bank Holiday Pharmacy Opening Times
Emergency Alert - Sunday 23rd April 3:00pm
As many of you will be aware of the Emergency Alert this Sunday 23rd April at 3:00pm. This will take place on every mobile phone in the UK. This loud alarm will sound on your mobile device or tablet making a loud siren-like sound and vibrate even if it's on silent. This will last for about 10 seconds.
If you have a second or secret phone as a domestic violence survivor, emergency alerts could reveal your phone, even if it’s on silent.
Easter and other Foodbank Closures:
Please be aware of the following closures over the Easter holiday:
Friday 7th April - Good Friday All Saints Foodbank closed (this week only)
Friday 7th April - Good Friday St George's Foodbank open as usual 9:30am till 1pm
Monday 10th April - Easter Monday Mersey Road Redcar Foodbank closed (this week only)
Monday 10th April - Easter Monday Grangetown Foodbank closed (this week only)
Wednesday 12th April - Park Avenue Foodbank closed due to non-access of the building due to new car park. (this week only)
The Green House Surgery
Easter opening times:
Closed – Good Friday 07/04/2023
Closed – Easter Monday 10/04/2023
Out of Hours service for when we are closed: Tel: NHS 111
Easter Bank Holiday Pharmacy opening times in your area:
Easter Pharmacy opening hours
Daisy Chain Family Support Service Sessions
Is your child displaying traits associated with autism, sensory processing, attention deficit hyperactivity disorder (ADHD), or Foetal alcohol spectrum disorder (FASD)?
Would you like to discuss this with professionals or seek support from other parents and carers who have had similar experiences?
We are receiving fantastic feedback on our friendly and welcoming Family Support Service drop-in sessions, available at multiple locations across Tees Valley.
Social Prescribing - What is it?
You can improve your health and wellbeing through social prescribing - Your Doctor isn't the only person who can help you feel better! It is really easy to access a Social Prescriber - please click on the link below for more information.
Please click on the link below if you are worried about Strep A infections
Winter pressures - demand for appointments
As you will no doubt have seen in the media, nationally, demand for appointments in GP surgeries is at exceptionally high levels. Despite our team continuing to work to the best of their ability, we are all feeling the strain and we know that, despite our very best efforts, patients are frustrated that they cannot get appointments as quickly as they would like. Health services across the country are under enormous and unprecedented strain.
We are disappointed that in the last month 219 patients failed to attend their appointment. This amounts to almost 55 hours of a clinical time that was wasted. If those patients had cancelled, we could have seen other patients earlier. There is no excuse for not cancelling an appointment you are unable to attend. You can do this using our automated service (24 hours/day, 365 days/year) simply by telephoning 01642 424622 or by using the NHS app, Airmid or Systmonline. Patients who persistently fail to attend their appointments will be de-registered.
We know that the majority of our patients want to help themselves and help/support us too. Here's how you can all help:
Try self-help before contacting us. There are a number of resources on the internet. Here are some examples:
- Many illnesses will get better on their own and don't require treatment from us. https://www.nhs.uk/conditions/antibiotics/
- This is an excellent resource for parents: https://newcastlegatesheadccg.nhs.uk/wp-content/uploads/sites/12/2020/08/Little-Orange-Book.pdf
- Seek help from you pharmacist (many common ailments can be treated with pharmacist advice/over the counter medicines)
- If you suspect you have Covid, please stay at home and follow the self-care advice in this link: https://www.nhs.uk/conditions/coronavirus-covid-19/self-care-and-treatments-for-coronavirus/how-to-treat-symptoms-at-home/ You should only contact us if you are unable to self-care and have concerns about how to manage your condition. To avoid infecting others, please contact us by telephone.
- Unless it's urgent - If you do need to contact us to book, change/cancel an appointment or order a repeat prescription, please use the automated service (01642 424622). The first time you use the service you will need to contact us for a PIN number.
- Make sure you are signed up to use online services. Unless you already have a Systmonline or Airmid account, the easiest method is to download the NHS app.
- Please cancel any appointment you are unable to attend.
- Whenever possible, before requesting an urgent appointment, please ensure you have tried all the above self-help methods first.
If the majority of patients follow this advice, we will be available to see those patients who most need our help.
We strongly urge patients with severe or ongoing health problems not to delay contacting us.
Prospective Access To GP Records
As data controller we take your personal data seriously. Due to technical issues and legality as data controller of our patient information, we will not grant Pt access until fully safe and secure to do so.
Whilst we wish to support the principle of patient access, we are currently providing access in a manner that we determine and is within our resources and which is under the control of our organisation.
We will respond to individual patient requests and make organisational changes at a pace where we can be sure patient care and access can be managed safely.
GP practice - enhanced access is open when the practice is closed!
GP services in your area -
GP services in your area will soon be available 6 days a week.From 1st October 2022, in addition to your usual practice opening times, appointments will be made available for patients to book Monday to
Friday 6:30pm to 8:00pm and Saturdays 9:00am to 5:00pm.These appointments will only be available for patients of Redcar Coastal Primary Care Network member practices, which are: * Bentley Medical Practice * Coatham Surgery* Greenhouse Surgery* Huntcliff Surgery* Saltscar Surgery* Ravenscar Surgery* Zetland Medical PracticeYou can book an appointment through your GP surgery or online up to two weeks in advance. The NHS 111 service may also book for you.
The service (known as Enhanced Access) will be provided by ELM Alliance from Bentley Medical Practice (Redcar Primary Care Hospital). This service will replace any existing Extended Hours appointments provided by your practice. Further information will be published online
over the coming weeks.
redcarcoastalpcn.co.uk Help and support for patients waiting for a hospital appointment or operation
Are you waiting for a hospital appointment? Please visit The My Planned Care website (click on the link below) for information on waiting times at all hospitals/specialities.The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.
The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.
Press Release - Rising Levels of abuse towards GP Practice Staff
https://teesvalleyccg.nhs.uk/health-bosses-condemn-rising-levels-of-abuse-towards-gp-practice-staff/?fbclid=IwAR2XlQVD1CoUORMRA0if-0tcFzIB_sMAYLnOKoA1oGt_0b4kLfUKhGNrXPE&fs=e&s=cl
Changes to Clevechem Pharmacy - Redcar Hospital
Clevechem Pharmacy Changes
Foodbanks 2022
Mondays
Grangetown, St Hilda’s of Whitby, Clynes Road, Grangetown TS6 7LY 11am – 1pm
Mersey Road FB, Newcomen Methodist Church corner of Mersey Rd and Troutbeck Rd Redcar TS10 1NH 11:30am – 1pm
Tuesdays
Emmanuel Church Saltburn, Windsor Rd Saltburn TS12 1LE, in the Echo Hall at the back 12:30pm - 2:30pm
Wednesdays
Park Avenue Foodbank, Redcar Baptist Church, Park Avenue, Redcar TS10 3LJ 11am – 1pm
South Bank Baptist Church, Redcar Road East, South Bank TS6 6PH 10.30am – 12.30pm
Thursdays
St Peter’s Church, Lord Street Redcar TS10 3JL 11am -1pm
Brotton Foodbank Centre, Brotton Methodist Church, High Street Brotton TS12 2PA 1pm - 2.30pm
Fridays
St George’s Church, Spencer Road, Normanby TS6 9BH 9:30am – 1pm
All Saint’s Church, South Avenue, Dormanstown TS10 5LL 11am – 13:30pm
For your information,
No delivery service is available
Our centres are now back open inside to clients.
We also have advisors available to help clients with other issues
Please adhere to Covid restrictions at all foodbank centres as required.
Riverside Vaccination Clinic to move to Redcar
https://www.redcar-cleveland.gov.uk/News/Pages/Riverside-vaccination-clinic-set-to-move-to-Redcar-civic-centre.aspx
Help and support for patients waiting for a hospital appointment or operation
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.
The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.
Telephone number to make appointments and order repeat prescriptions
We are delighted to announce an upgrade to our telephone system. We have added an automated service called Voice Connect (previously known as Patient Partner), which allows you to book, change or cancel an appointment or order a repeat prescription 24 hours/day, every day of the year.
As it is an automated system, there are no call queues! This has the added benefit of freeing up our staff to deal with the patients that need to speak to us.
To use this service, simply telephone 01642 42 46 22Initially, to use the service, you may need to telephone us first - to obtain a PIN code, but as soon as you are set up, you can use the new system.
Do you need evidence of your covid vaccination status (e.g. for travel)?
You can get this by downloading the NHS app or you can print a copy by visiting this website:
Covid self-care help
https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/how-to-treat-symptoms-at-home/
Childhood ailments - advice for parents/guardians
Childhood flu vaccine: 5 reasons to vaccinate your child
Help to prepare for telephone and video consultations
https://youtu.be/Wa6cVNNmF4k
Important Information to keep you safe while isolating at home
Covid vaccination - information for women who are pregnant or breastfeeding
Data sharing preferences
Patients can opt in/out of NHS data sharing using the link below or by using the NHS App - "your health" tab.
Obtain evidence of your COVID vaccination
Patients are being asked NOT to contact their GP practice for proof of their Covid vaccination status. Instead, you can obtain this by telephoning 119 or by using the NHS App on your smartphone. This video is a quick guide to doing this:
Medication reviews
If your pharmacist prompts you that a medication review is due, you do not need to make a GP appointment. Please simply contact our reception and the staff will inform the GP that the review is due. This takes a few minutes and you do not need to be present.
Coronavirus advice and guidance
https://www.gov.uk/coronavirusLatest Government guidance translated into 60 different languages:
https://www.doctorsoftheworld.org.uk/coronavirus-information/Recovery after Covid
Recovery after COVIDSickness absence self certification formGP surgeries have also been asked to consult with patients by telephone, rather than face to face. This measure protects our staff and patients. We will implement this change from Monday 16/3/20. Please rest assured that all our team here at The Green House are working extremely hard to implement measures to ensure we continue to provide a high standard of care to all our patients. There is no cause for alarm or panic, we have good contingency plans to ensure the continuity of your GP healthcare service. We ask for your patience and support at this challenging time for the NHS.With effect from 19/3/20, as a result of demand on our service, we are increasing our turnaround time for repeat prescriptions to 72 hours. Please follow us on Facebook for regular updates on the changes to our services as a result of the Coronavirus pandemic.
https://www.facebook.com/greenhousesurgery/
National data opt-out
National data opt out - patient poster
National data opt-out patient information
Set your data choice: https://digital.nhs.uk/services/national-data-opt-out
Information about national health screening
Screening timeline
Medical Research
Medical Research
Friends and Family Test
In addition to the national patient survey, we collect information about levels of patient satisfaction via the nationally approved NHS "Friends and Family Test". You can review the results, which are generally updated on a monthly basis, by visiting this website:
https://www.england.nhs.uk/fft/friends-and-family-test-data/