Out of Hours

This Practice utilises a service called Devon Doctors to cover the hours when Practice Doctors are not on duty.

All calls are handled by NHS 111 who will assist you to receive the care you need and transfer you to Devon Doctors as appropriate.

If you need a doctor but both the Medical Centres are closed, please call NHS 111 by dialling 111 or call the surgery on 01752 205555 where an answer phone message will remind you of the telephone number for the out of hours doctor. This is 111.

NHS 111 is a 24 hour service which can provide of wealth of information on a full range of non-urgent medical queries.

We have published our own Self Help Guide which may assist with minor ailments.

Improved Access

Devon Doctors are introducing a new service , "Improving Access to General Practice appointment service". They are  offering pre-bookable evening and weekend / bank holiday appointments at Derriford Hospital. In the first instance, these appointments will only be accessible via Devon Doctors IA line and not, for instance, via NHS 111.
To access the service  please ring Devon Doctors IA line on 01392 822354; this number will be available from 8am to 6.30pm between Monday and Friday and from 8am to 1pm over weekends and bank holidays.

For further information please click here

Training

The surgery conducts training sessions once a month.

Closures are from 1:00pm and the Practice will not reopen until the following day.

Notices are put up in the waiting room to publicise a closure but patients are advised to phone in advance if they are planning on making a special trip to the surgery.

Sessions are subject to change but  please see the "opening times " tab for the most recent proposed dates.

Christmas

Over the Christmas period we operate a “book-on-the-day" and emergency appointment system. We sincerely hope that you will not need our services over the holiday period, but if you do, rest assured that our nurses, doctors and admin staff will be available to resolve your problems.

Our Woolwell surgery will be closed from 1:00pm on Christmas Eve (when this falls on a weekday), but otherwise we will be open as normal, excluding weekends and bank holidays.

Should you call the surgery while we are closed, our answer phone message will give you details of the Out of Hours doctor service.