2018 GP Patient Survey
Detailed Reports
Friends & Family Reports - 2020/21
ARCHIVE OF PREVIOUS REPORTS
Report_&_Minutes_of_PPG_Meeting_17.03.14.doc
The Outcome of Patient participation group Recommendations
Surgery_Website_Usage.docx
Mediventure Ltd ( Red Lion Road )
PATIENT PARTICIPATION GROUP REPORT 2011/12
This year Mediventure Ltd (Red Lion Road / Alexandra Drive Surgeries) conducted a Patient Satisfaction Survey like many previous years. The purpose of the survey is to approach as many patients as possible of the practice from different level of needs.
To conduct this survey we compiled a list of patients from various ethnicities, age, sex, nursing homes, learning disability, drug users, asylum seekers, homeless and non English speaker patients which complies with the Equality Act. The shortlist was narrowed by randomly selecting people. This shortlisted group of patients were invited to form the Patient Participation Group. The idea of the Patient Participation Group is to seek there advice, help and to structure the questions in the survey.
The Patient Participation Group consisted of a non-executive director of PCT, ex local Councillor and Mayor, some patients with chronic diseases and their carers, including the carers of learning disability. The survey questionnaire was presented to the group and modified according to the recommendations. Once this was agreed the questionnaires were sent to patients by post and also randomly handed to patients attending surgery who completed them anonymously. Out of 250 surveys given we had 199 returned. We are glad that we had such a high response rate which is much better than the nationally organised survey. The responses were sent to an independent company for the answers to be analysed.
The outcome of the survey was presented to the Patient Participation Group to seek there opinion towards improving the access and services wherever possible.
We are in the process of implanting the recommendations:
1. It was agreed to review and update the web site
2. Install LED display in the waiting room to improve information and communication regarding the service provided by the practice and also the services available locally.
3. To improve telephone consultation patient service for better and quicker access.
4. Doctor’s availability and days on which they have a surgery.