Patient Participation Group (PPG)
Dear Patient,
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Progress and Results of PPG 2014-15
(Open the Link Below)
The Outcome of Patient participation group Recommendations
(Please Click to open)
Surgery_Website_Usage.docx
Red Lion Road / Alexandra Drive Surgery
Part of Mediventure Ltd
Patient Participation Group report
2011-12
This year Mediventure Ltd (Red Lion Road / Alexandra Drive Surgeries) conducted a Patient Satisfaction Survey like many previous years. The purpose of the survey is to approach as many patients as possible of the practice from different level of needs.
To conduct this survey we compiled a list of patients from various ethnicities, age, sex, nursing homes, learning disability, drug users, asylum seekers, homeless and non English speaker patients which complies with the Equality Act. The shortlist was narrowed by randomly selecting people. This shortlisted group of patients were invited to form the Patient Participation Group. The idea of the Patient Participation Group is to seek there advice, help and to structure the questions in the survey.
The Patient Participation Group consisted of a non-executive director of PCT, ex local Councillor and Mayor, some patients with chronic diseases and their carers, including the carers of learning disability. The survey questionnaire was presented to the group and modified according to the recommendations. Once this was agreed the questionnaires were sent to patients by post and also randomly handed to patients attending surgery who completed them anonymously. Out of 250 surveys given we had 199 returned. We are glad that we had such a high response rate which is much better than the nationally organised survey. The responses were sent to an independent company for the answers to be analysed.
The outcome of the survey was presented to the Patient Participation Group to seek there opinion towards improving the access and services wherever possible.
We are in the process of implanting the recommendations:
1. It was agreed to review and update the web site
2. Install LED display in the waiting room to improve information and communication regarding the service provided by the practice and also the services available locally.
3. To improve telephone consultation patient service for better and quicker access.
4. Doctor’s availability and days on which they have a surgery.
(please click to open )
Red Lion Surgery Opening Times
| Morning | Afternoon |
Monday | 08:30 - 12:00 | 15:30 - 19:00 |
Tuesday | 08:30 - 12:00 | 15:30 - 19:00 |
Wednesday | 08:30 - 12:00 | 15:30 - 19:00 |
Thursday | 08:30 - 12:00 | closed |
Friday | 08:30 - 12:00 | 15:30 - 19:00 |
Weekend | closed | closed |
Red Lion Surgery Consulting Times
| Morning | Afternoon |
Monday | 08:30 - 10:30 | 16:30 - 18:30 |
Tuesday | 08:30 - 10:30 | 16:30 - 18:30 |
Wednesday | 08:30 - 10:30 | 16:30 - 18:30 |
Thursday | 08:30 - 10:30 | closed |
Friday | 08:30 - 10:30 | 16:30 - 18:30 |
Weekend | closed | closed |