Junior Doctor Strikes
Junior doctors in Hospital and General Practice will be on strike this week, including those at Warley Medical Centre.
It will mean we have a lot less capacity than normal in our appointment system during those days. If your need is not urgent for that day, please ask for a pre-booked appointment within the next 2 weeks.
Strike days = Wednesday 3rd, Thursday 4th, Friday 5th and Monday 8th January 2024
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Patient Participation Group
Click here for a message from the PPG Chairperson and the Agenda for 8th January 2024 meeting
The PPG is a patient-run group that meets every two months to discuss patient services, practice suggestions, promote health education and participate in fundraisers. The main objective of the PPG is to enhance communication between the patient population and Warley Medical Centre doctors and staff.
Please let us know if you are attending the meeting on 8th January by emailing the Chairperson vic.silvester@btinternet.com or text 07790 800 463
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Measles
Measles cases in the Midlands are rising. Measles is an infection that spreads very easily and can cause serious problems in some people. Having the MMR vaccine is the best way to prevent it and protect our communities.
Measles symptoms include: high fever, sore, red, watery eyes: coughing; aching and feeling generally unwell; a blotchy red brown rash, which usually appears after initial symptoms.
If you have symptoms of measles, stay at home and phone your GP or NHS 111 for advice. Stay away from GP surgeries and A&E departments
Stay off nursery, school, or work for at least 4 days from when the rash first appears.
It’s never too late to be vaccinated. You need two doses of the MMR vaccine to be fully protected against measles, mumps and rubella.
For more information visit: · https://www.nhs.uk/conditions/measles/ · https://www.nhs.uk/conditions/vaccinations/mmr-vaccine
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Ordering Of Lateral Flow Device tests for patients potentially eligible for COVID-19 Treatment
From 6 November 2023, Lateral Flow Device tests will no longer be available via GOV.UK or via 119. Instead, patients/patients representative can collect one box of five LFD tests from a participating community pharmacy, on confirmation that the patient is part of the cohort which is potentially eligible for COVID-19 treatments.
The test kits will currently continue to be supplied free of charge to these patients. |
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Patient Online Access
From 31st October 2023, NHS England's plans on Accelerating Patient Access to GP Data will be rolled out across England.
Patients aged 16 and over, who have online accounts, can now see new information added to their health record. This includes notes from your GP appointments, test results, medications, and letters from hospitals added to your record since 31/10/2023
You can view this via the NHS App, NHS website, or another GP online app you use. If you don't want to see your record, please email us warleymedicalcentre@nhs.net and let us know. You can visit www.nhs.uk/gp-record for more information.
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Patient Participation Group
Click here for a message from the PPG Chairperson and the Agenda for 9th October 2023 meeting
The PPG is a patient-run group that meets every two months to discuss patient services, practice suggestions, promote health education and participate in fundraisers. The main objective of the PPG is to enhance communication between the patient population and Warley Medical Centre doctors and staff.
Please let us know if you are attending the meeting on 9th October by emailing the Chairperson vic.silvester@btinternet.com or text 07790 800 463
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5th June 2023
Update 8.56am - The telephones are now working. We are very sorry for any problems this caused.
8am - We are currently having problems with our telephones. It has been reported to the provider and hopefully will be sorted ASAP. We apologise for any inconvenience.
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PATIENT PARTICIPATION GROUP
May 2023
We are pleased to announce in-person PPG meetings at the surgery will resume next month! The first meeting will be Monday 12th June 2023 at 6pm.
The PPG is a patient-run group that meets every two months to discuss patient services, practice suggestions, promote health education and participate in fundraisers. The main objective of the PPG is to enhance communication between the patient population and Warley Medical Centre doctors and staff.
Click here to read more about the PPG, or register your interest by completing a form at reception.
FACE MASKS
February 2023
As a reminder to all patients, please note that face masks/coverings are currently still required when entering the surgery building and must be worn at all times in reception, the waiting areas, and during appointments.
Thank you.
PATIENT NOTICE REGARDING APPOINTMENT BOOKING
November 2021
Dear Patients,
We wanted to let you know how the last year has changed at Warley Medical Centre and what it means moving forward.
Last year, in response to the global pandemic and in guidance with NHS England, Warley Medical Centre adopted a Telephone First Triage System for appointments. Other GP surgeries in the area have already been using this system effectively for many years. We did not stop doing clinically necessary Face to Face appointments, but these were arranged by the clinician after completing a telephone triage. In June 2021 we offered 3994 telephone appointments and 764 Face to Face appointments with the clinicians. This does not include appointments with the nurses.
Moving forward, we have decided to continue with the Telephone First Triage System for our appointments.
How to book a call back appointment
You can arrange a call back either online, in person at reception or over the telephone from 8am daily. We offer morning and afternoon clinics. Whilst we cannot guarantee a certain time for a call back (sometimes other patient's calls take longer than anticipated) we can narrow it down for example 'Before 1pm' or 'After 4pm'. If you are booking your appointment online please remember to write this information in the comments section of the appointment along with your contact telephone number. Also note that the time of your online slot is not necessarily the time the clinician will call you, clinicians start calling patients from 8.30am then continue throughout the day.
The clinician will try to contact a patient twice, leaving at least 20 minutes in between each attempt. If you miss both calls then unfortunately you will need to re-book your appointment. Please ensure your contact details are kept up to date with us.
We offer a set amount of on the day and one day in advance appointments. All our appointments are available from 8am daily for everyone, we do not release any later in the day for the afternoon.
If you call us and we are fully booked, you may have to try again another day.
Face coverings
When restrictions were lifted from 19th July, we asked that you continue to wear a face covering when entering the GP surgery, maintain social distancing and use hand sanitiser. This is still required indefinitely, until NHS England advises otherwise. All staff and clinicians will also continue to wear PPE.
Please monitor our website for future updates. Instructions for signing-up for online access to view your records, prescriptions and book appointments can be viewed here.
Thank you for your continued cooperation and patience.
Warley Medical Centre
COVID VACCINES
October 2021
As of 25th October, you are no longer able to book Covid vaccines through the surgery. Please call 119 to book an appointment, or book online via the NHS.
How to access your COVID-19 vaccination status
https://check-in.1gov.uk/guidance-demonstrating-your-covid-19-vaccination-status-when-travelling-abroad-3/
You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel.
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you've completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.
Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status
CORONAVIRUS INFORMATION
GP APPOINTMENTS: We will continue operating a Telephone First triage system - this means our GPs will consult with you over the telephone and if you require a face to face consultation the GP will book this for you - please contact us during normal opening hours to arrange an appointment, or check Online Services to book online. The GP will try to contact you twice, leaving at least 20 minutes in between each attempt. If you miss both calls unfortunately you will need to re-book.
OTHER APPOINTMENTS: Most nurse appointments, including smear tests, B12 injections, baby immunisation clinics, midwife clinics and anticoagulant clinics are operating as normal. Minor Ops clinic and Medicals will be slowly re-introduced.
FACE COVERINGS: You will be asked to wear a face mask or face covering (such as a scarf, bandana or visor) to enter the surgery building.
SOCIAL DISTANCING: Please do not arrive more than 5 minutes before your appointment time so that patients can keep a safe distance from each other in waiting rooms.
REPEAT PRESCRIPTIONS: For any orders please include a nominated pharmacy as this allows us to send your prescription electronically so you can collect it directly from the pharmacy. Please order by logging into Online Services or email us where possible, or alternatively you put an order slip into the black post box outside our front doors. Please note we do not accept requests over the telephone. Normal processing times apply (72 hours).
COVID-19 SYMPTOMS: If you have coronavirus symptoms, you must self-isolate for 10 days. If you live with someone who has coronavirus symptoms, the household must self-isolate for 14 days. Please follow this link for advice.
COVID-19 TESTING: If you feel you have coronavirus symptoms, you can get tested by calling 119 or following this link for instructions.
COVID-19 SICK NOTES: Self-isolation notes can be obtained directly from the NHS via this link.
Please do not attend surgery or any other medical establishments if you have any flu-like symptoms.
Thank you.
111 online coronavirus service
NHS.UK latest advice
GOV.UK latest information
The NHS Friends and Family Test
How likely are you to recommend our GP practice to friends and family?
We would like to take this opportunity to thank all of our patients and visitors who have completed a Friends and Family feedback card this month.
Latest Results:
August 2019
Sample responses
Graphical data
A full history of results can be found here.