Noticeboard

We apologise if you are having problems reaching us by telephone. We are currently experiencing a very high volume of calls due to enquiries regarding the covid-19 virus.

We are doing our best to answer your calls as soon as possible.

Want to have your say? Take our Friends and Family Test , we would love to hear from you.

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

We are on Facebook! Follow us for up-to-date information and events: fb.me/siamsurgeryofficial

Can you help us to help you?

Our local population is growing fast and there is a huge demand for appointments, both with the doctors and the nurses. We have been looking at ways to improve appointment availability and have found many appointments are wasted each week because the patient is not booked in with an appropriate clinician. For example:

Not all doctors undertake joint injections
Not all doctors undertake minor surgery
Not all doctors undertake coil fitting
Some doctors have more specialised knowledge in particular areas
Not all nurses undertake travel vaccinations
Not all nurses undertake cervical screening
Some nurses have more specialised knowledge in particular areas

If you are booked with a doctor or nurse who is unable to deal with the problem for which you are attending, it is not only a wasted appointment for the doctor or nurse, but also a wasted visit for you as you may be asked to re book.

There are some procedures which cannot be undertaken if there is not a second nurse or a doctor on the premises, for example immunisations.

It helps us to know the reason for routine appointments where equipment needs to be prepared, for example, a particular injection may need to be collected in advance from a central storage area or may even be out of stock and need to be ordered.

We are aware some patients object to being asked the reason for their appointment, our receptionists have received comments such as ‘What has it got to do with you?’ ‘Why do you want to know are you a doctor?’

Please be assured, if your visit is for a medical problem which you do not wish to discuss with the receptionist, we quite understand and are more than happy for you to tell us you would rather not give the reason.

Please

Wherever possible provide the receptionist with a little information regarding the reason for your appointment

Help us to help you.

Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 200% without text spilling off the screen
Navigate the website using just a keyboard
Navigate the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Telephone: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

NVDA with Internet Explorer
NVDA with Google Chrome
NVDA with Firefox
NVDA with Edge
NVDA with Safari
JAWS with Internet Explorer
JAWS with Google Chrome
JAWS with Firefox
JAWS with Edge
JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

Google Chrome (versions in support)
Mozilla Firefox (versions in support)
Internet Explorer (version 10 and above)
Microsoft Edge (versions in support)
Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
JavaScript

UserWay accessibility Widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

Increase Text Size
Stop Animations
Tooltips
Convert to Accessible Fonts
Highlight Links
Larger Cursor
Reading Guide
Dark Mode
Light Mode
Invert Colours
Text Spacing
Colour Desaturation

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The structure of all the pages throughout the site may affect users using assistive technology and keyboard navigation.
The text will not reflow in a single column when you change the size of the browser window.
You cannot modify the line height or spacing of text.
Some form elements are missing descriptions.
Some elements may be missing keyboard focus.
You cannot skip to the main content when using a screen reader.
Some links identified only by colour.
Some link text is used for multiple different destinations.
Colour contrast in some areas is insufficient.
Some image links are missing alternative text.
Heading is missing text in some areas.
Some heading elements are not consistent.
An iFrame used on the site is missing a title.
HTML tags are used to format text in some places.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing.

This statement was prepared on 16^th February 2024. It was last reviewed on 16^th February 2024 by My Surgery Website. We tested the home page and 10 random pages. Next review due 30^th December 2024 by My Surgery Website