When We Are Closed

When the surgery is closed a recorded message will give you details about contacting the out-of-hours service.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

There are a number of options for you:

• Enhanced Access Service Appointments are now available across Nine Herefordshire hubs -.Station Medical Centre, Ryeland Surgery, Kington Medical Practice, Weobley Surgery, Ledbury Health Partnership, Nunwell Surgery, Ross Community Hospital, Much Birch and Kingstone Surgery. 

• You can telephone 111. NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

  The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, a doctor, a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

  Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you. Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

• Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.