Welcome to Weobley & Staunton-On-Wye Surgeries
Express Medication Collection Service
***** This Service is for Staunton On Wye Surgery only *****
Due to the increased demands of Patients needing to access the Surgery to collect medications, Staunton On Wye Surgery will now be open from 1.45pm on Tuesday afternoons from 12th July 2022.
This service is for the collection of medications only.
Reception will not be open until the usual time of 2.45pm for the booking of appointments or queries.
NEW PHONE SYSTEMS
We have some exciting news!
On Friday this week a new phone system will be installed at
Weobley & Staunton Surgeries.
We have been preparing internally for this change over the past few months, behind the scenes work to get the system ready has been going on for a couple of weeks with engineers on-site and the 'go live' date is Friday 17th June 2022.
We'd like to thank our patients in advance for working with us as we transition to the new phone system.
We are very pleased to let our patients know that due to our generous patients, we have been able to purchase an ECG machine for each Surgery site.
These were kindly paid for with thanks to the patient fund. These will be extremely useful and we are very grateful that the patient fund has enabled us to purchase these for the use of all of our patients.
We are continuing to provide services as we have been throughout the Covid 19 pandemic and we are still there for anyone who may need care for an urgent need, but would ask for patience and respect.
Please don’t forget there are many services available for you, depending on your condition. These include:
· Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts, norovirus or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
· Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
· NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate or arrange for a healthcare professional to call you.
· A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.
If you are now eligible for your COVID-19 booster please book it as soon as you can. It is vital as many people as possible get boosted as soon as possible. Please do not ring the practice regarding your booster, instead visit https://herefordshireandworcestershireccg.nhs.uk/covid-19-vaccine/vaccination-sites or call 119 to book an appointment.
If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you.
Thank you for your patience towards our team who are continuing to work hard to support the vital vaccine booster programme roll out.
Shared Care Update
New Shared Care Record delivering better, safer care for all our patients
We wanted to let you know that we are finally connecting our systems to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients.
As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care.
It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits.
Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential.
The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes.
The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it.
For more information, please visit: https://herefordshireandworcestershireccg.nhs.uk/health-services/shared-care-record
Shared Care Record - Privacy Notice - Updated 26/1/2022
Pregnancy Self-Referral Service
COVID VACCINATION CERTIFICATES
We are unable to issue this certificate at the practice.
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Proof of your vaccination status will be available on the NHSapp.
The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.
Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
If we have identified you as having hayfever we would recommend you start to think about your treatment before the hayfever season starts. The NHS is not able to prescribe over the counter treatments for hayfever if the symptoms only last a few months.
Depending on what symptoms you usually develop please pick up the required medication over the counter now. It will make a big difference to your usual symptoms if you START YOUR STEROID NOSE SPRAY AND EYE DROPS ATLEAST 4-6 WEEKS BEFORE THE START OF THE SEASON. This will mean your symptoms are greatly reduced when the pollen arrives.
Before phoning to speak to a GP about your hayfever please make sure you have been taking the below for at least 6 weeks:
- Beconase / alternative over-the-counter steroid spray
- Sodium cromoglycate eye drops (one drop 4 times a day into both eyes) (or alternative mast cell stabiliser)
- Anti-histamine of your choice eg certirizine / loratadine / piriton
For further information please see below links:
Hay Fever and Seasonal Allergies | Causes and Remedies | Patient
Hayfever 8pp DL (09022)_7_16.indd (entuk.org)
Blandford Fly Bites Advice
Blandford fly bites are common during May and June. They often occur on the legs and are very painful. They can produce a severe, localised reaction (a reaction that is confined to the area of the bite) with symptoms such as:
A high temperature of 38 degrees (100.4F) or over
The Blandford fly i s a 2-3 mm bloodsucking black fly. Although it is named after the Blandford area it is also found in other areas including Norwich, Oxfordshire and Herefordshire as the larvae live in the mud on the banks of slow flowing rivers and streams.
The bugs tend to fly at less than half a metre from the ground - so most people are bitten on the legs. NHS Herefordshire recommends people should cover up and use insect repellent when out and about particularly near affected rivers and streams.
Treatment for Blandford Fly Bites - clean the bite wound with water and dry gently. Creams bough over the chemist counter can soothe the pain of a bite, as can an antihistamine tablet. Even though it may be itchy, try to avoid scratching the bite because you may damage the skin and allow bacteria to get in.
Redness and irritation are common and should settle within a few days with these measures. Secondary infection is less common. If you notice red lines appearing on the skin, redness and swelling which keeps spreading outwards and enlarged lymph nodes (swelling) in your armpit or groin, seek medical advice.
Every year we see cases of a condition call Phytophotodermatitis secondary to using garden strimmers.
Please see the link below for further information.
Online Consultations are Here!
We have set up 'Patient Triage' from AccuRx that can be accessed by the link above. Patient Triage allows patients to easily seek support or access self-help advice, either for themselves or for those in their care and may even save you a face to face appointment.
You will now be able to contact the Practice via this service to request a GP letter, request a sick note or ask a general query. Please be aware that all Patient Triage forms submitted to the Practice will be dealt with within 2 full working days (ie. not counting weekends or public holidays) and WILL NOT be monitored over weekends and bank holidays and are for NON URGENT queries only. For emergencies and urgent help please dial 999.
Information for Patients about Blood Pressure readings
It is clear that we are going to have to work differently for some time to come because of the Coronavirus. If you are receiving treatment for hypertension (high blood pressure) or have cardiovascular disease (stroke, TIA, angina or heart attack) or have diabetes or kidney disease it is important that we regularly monitor your blood pressure. Sadly it seems unlikely that we will be able to do these face to face checks in the surgery any time soon. We also cannot lend out our blood pressure machines. With this in mind we would like to suggest that you consider buying a blood pressure machine if at all possible. These are available from high street pharmacies or online for about £20-£30.
We would then like you to send us an average reading once every 6 months. If your average blood pressure is raised we would like you to book a telephone appointment to discuss it with us.
Unless you have been told otherwise your target over an average of 10 or more readings would be:
Hypertension or Cardiovascular Disease aged 79 or below = 140/90
Hypertension or Cardiovascular Disease aged 80 or over = 150/90
Diabetes or kidney disease = 140/80
Please feel free to download and use the blood pressure recording template Here
Coronavirus & Pregnancy - Guidelines from the Royal College of Obstetricians & Gynaecologists
The Royal College of Obstetricians & Gynaecologists have released comprehensive guidance on Coronavirus and pregnancy.
Update Your Details with the Practice
We have recently made some updates to our new patient registration form and we would therefore wish to provide a medium for patients who are already registered at our Practice to update any relevant details with the Reception Team.
You can download the form from here and drop it back into the Reception Team at either Practice
you can ask at Reception for a form to complete and return
Sepsis is a life-threatening condition and needs emergency treatment, usually in hospital. The symptoms of sepsis may be vague and not specific so seek medical advice immediately if you have concerns. Currently around 250,000 people a year develop sepsis in the UK and of these about 46,000 die. You should always seek help if you, or anyone you're with, develop the symptoms. The Practice will be providing a copy of the Sepsis Leaflet below with all acute prescriptions of antibiotics to provide awareness, information and advice to patients and their carers and families on what to look out for.
Sepsis Information and Advice for Patients
Extension to our Text Messaging Service
Over the next couple of weeks we are introducing an extension to our text message reminder service. We already remind you of your appointment dates but we will be using text alerts to you know much more, including:
- when your medications are available for you to pick up
- when your fit note, medical report, letter is ready to pick up
- when your results have come back to the Practice, have been seen by the clinician, and they are normal
- when you need to come in for review of your long term condition
- when you need to come in for a medication review
- when you need to come back and discuss a non-urgent hospital letter or additional treatment with a clinician
- when you are due to come in for a vaccination or immunisation
Patients have reported the following benefits of using the service including:
- Convenience, avoiding the need to wait for a phone call to answer a simple question
- Immediacy, receiving correspondence immediately rather than waiting for a letter
- Safety, allowing prompting of overdue investigations when issuing repeat prescriptions
- Patient experience, for example, letting a patient know that their prescription is ready to collect
- Improved access and avoiding inappropriate appointment
Please ensure your mobile number is correct on your records by discussing this with a member of the Reception Team so that you will be able to take advantage of this service. If you do not wish to take advantage of this service then please let the Reception Team know and we can set the system to reflect your decision not to accept text messages.
Text Messaging Policy
Military Veterans Covenant
GP Practices are supporting the initiative to become 'Veteran Friendly'. As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need. Since the initiative started we have asked all our new patients whether they have ever been in the forces on our registration form, however those patients that have been registered at the Practice for some time may not be aware of this. If you have ever been a serving member of the Armed Forces do please let the Reception Team know and they will ensure your records are annotated with this information.
Further information is available within the Practice's Military Veterans Treatment Priority Policy
Herefordshire One Record
Sharing records to improve patient care in Herefordshire
Herefordshire patients benefit from an improved digital sharing system called Herefordshire One Record.
This enables sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.
Patient information is often only available within a single organisation. Herefordshire One Record allows health care professionals in multiple organisations in Herefordshire to view patient records.
The following organisations have access to the electronic systems to share information:
- Herefordshire GP Practices
- Wye Valley NHS Trust
- St Michael’s Hospice
- Taurus Healthcare (for extended and out-of-hours GP services)
Herefordshire One Record enables staff of these organisations to access up-to-date records that are held by the other organisations.
It means that medical staff involved in patient care (whether they are a GP, Practice Nurse, District Nurse or a Consultant at the hospital) can make more informed choices about the care and medical treatment needed by a patient. It also means that patients don’t need to explain their medical history or conditions each time they see a different health care professional.
Through this digital system the quality of patient care is improved through not only the better coordination but reducing the time spent updating health records on different systems by clinical teams and having to request information from other health care providers.
It assists with patient information being available in the right place at the right time and helps reduce admissions and readmissions and decrease duplicate testing. It helps our healthcare services in Herefordshire work in the most efficient ways possible.
Further information is available from the Herefordshire CCG website here
We know that living with dementia can sometimes be a hard and lonely experience. Admiral nurses work together with families to provide the one to one support, expert guidance and practical solutions they need to live more positively with dementia each and every day.
Please talk to your GP about this new initiative.
Admiral Nurse Information
Are you Fit and Ready for your Surgery?
Herefordshire Clinical Commissioning Group (HCCG) recognises that lifestyle factors have a significant impact on the health of our population and place an increasing burden on our health economy. This trend is set to continue unless we make some changes to our lifestyle choices and in our approach to healthcare delivery. We recognise that we all have a part to play in making our communities healthier and we must work closely with the patients we serve and our highly skilled health workers who provide the support services to achieve this end. We set out to inspire you to get involved and share responsibility by taking the positive steps to ensure that you are fit for surgery and our investing in your lifelong health. Our aim is to support you to reduce your individual risk of complications before, during and after surgery and have the best possible outcome of care and enjoy an improved healthier lifestyle. By optimising your health, you may be able to influence the immediate outcome of surgery and impact on the level of benefit that you get from the procedure.
Further information is available below:
Helping Patients to Manage their own Online Referral
More referrals are being made electronically with the NHS e-Referral Service (e-RS). Using e-RS means practices have the chance to save time by helping patients manage their referral online.
The e-RS Manage Your Referral website is easy for patients to use. It allows you to book, check, change and cancel your appointments online without help from the practice.
Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or clinic if there is a choice. This means no more worried patients contacting the practice to find out what is happening with their appointment. Further information is available by clicking on the link below:
Manage Your Referral Online Leaflet
Social Media Patient Policy
There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. At Weobley & Staunton on Wye Surgeries we have a Facebook page which provides a range of useful information for our patient population.
The Practice has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the Code of Conduct outlined in the policy below.
Social Media Patient Policy
Are you Living with Cancer?
Free Local support available for anyone affected by cancer. See Living with Cancer Leaflet for more details.
Accessible Information Standards
All organisations that provide NHS or adult social care must following the Accessible Information Standards (AIS) in full from 31st July 2016.
The AIS aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standards tells organisations how to make information accessible to the following people:
- Service users
- Their carers and parents
This includes making sure that people get information in different formats if they need it, such as:
- Large print
- Easy read
- Via email
The AIS also tells organisations how to support people's communication needs. As part of the AIS organisations must:
- Ask people if they have information or communication needs and find out how to meet their needs
- Record those needs in a set way
- Highlight a person's file so it is clear that they have information or communication needs, and clearly explain how those needs should be met
- Share information about a person's needs with other NHS and adult social care providers, when they have permission or consent to do so
- Make sure that people get information in an accessible way and communication support if they need it
We will always do our best to try and provide this information as soon as possible but in some cases this may not be an instant service and further enquiries may need to be made.
Additional information can be found by following the links below:
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We have suitable facilities at both surgeries to accommodate patients and visitors who use a wheelchair. Both surgeries have parking and all facilities are accessible on the ground floor. Should you require help a member of staff will be pleased to assist you.
Feedback to the Practice
We always welcome constructive feedback from our patients as we continually strive to provide a better service for all. We would be most grateful if you would complete the questionnaire by clicking the link below.
(Site updated 18/07/2022)