Dear Patients,
New Appointment System: Commencing 19th September 2019
Following on from patient feedback we will be changing the way we offer our appointments.
There will no longer be a walk in service or any appointments to book routinely on the day.
All appointments for routine issues will be available in advance and can be booked in a number of ways including; online, telephone and face to face. Please note: Our telephone lines are mostly busy during these times (8am – 11am & 3pm – 6pm) and you may experience long waiting times!
To ensure you are given an appointment with the most appropriate person. We ask you to co-operate with our Care Navigation trained reception staff who will ask you questions in order to allocate the most appropriate appointment to you.
Alternatively, please see our new ‘Self Help’ section in the further information section of our website for common ailments that can be self-managed without the need for an appointment.
If you have an urgent issue please speak to a member of staff and answer all questions asked so that we can help you. Staff will be following a protocol to ensure urgent issues are dealt with accordingly.
Kind Regards
Hope Newcombe
Operations Manager - The Bush Doctors
Prescription Requests
Please note that we need THREE full working days (72 hours) for any prescription request (up to 7 days if requests involve posting), this includes hospital outpatient prescriptions and private prescriptions. Please ensure you do not run out of your medications and take responsibility to request your medications well in advance. Our reception staff are following new written guidelines which they cannot bypass and are in place to ensure all requests are processed safely. Please help us to help you.
Dear Patients,
Extended hours of operation: Commencing 1st July 2019
Thank you to everyone who responded to our consultation.
To meet our patients’ requests we will continue to offer pre-bookable extended hours appointments on:
MONDAY and WEDNESDAY evenings after 6.30pm
&
TWO MORNINGS between 7am-8am per week
Regretfully we will now be closed on Saturdays. This is due to reductions in NHS funding which apply to all local GP practices.
We apologise for any inconvenience this may cause.
Kind Regards
Hope Newcombe
Operations Manager - The Bush Doctors
The Bush Doctors , North End Medical Centre and Brook Green Medical Centre join forces.
Please see letter below for further information
H&F Partnership
CONSENT CHANGES
IT system changes in response to new data privacy laws will change the way that patient records can be shared between different GP practices.
If you are a person who has not permitted the sharing of your patient record with other GP practices, this will prevent you from accessing week day evening and weekend appointments that are held at our Weekend Plus Hubs. SMS messages have been sent to these individuals. If you have received the text message, please contact reception on 020 8749 1882, to opt in to sharing your records.
If you have not received the text message and would like to share your record, please contact your local practice reception who will be able to take your consent.
SAME DAY APPOINTMENTS ARE NOW AVAILABLE TO BOOK ONLINE FROM 8AM MONDAY - FRIDAY!
You must be registered for online services to book appointments online. Please see below how to register for this service.
YOU CAN NOW REGISTER FOR ONLINE ACCESS SERVICES
In order to register for online services, we need to verify your identity (photographic ID is required) can you please attend the surgery between 9am – 8pm (except between 12.30pm – 1.30pm ) and advise the reception staff you are attending to register yourself for online services. You will be provided with your log on details immediately.
If you are already registered for online access services, please click on the link below.
https://SystmOnline.tpp-uk.com/Login?Practiceld=E85055
NB: These services are only available to those patients who have registered for the service.