Dear Patients

 Routine appointments can be booked up to 1 month in advance online or via phone. Urgent queries can only be made by phone.

Please Note:

Our telephone lines are mostly busy during these times 8am – 11am & 3pm – 6pm and you may experience longer

waiting times!

Following on from patient feedback we will be changing the way we offer our appointments.

To ensure you are given an appointment with the most appropriate person. We ask you to co-operate with our Care Navigation trained reception staff who will ask you questions in order to allocate the most appropriate appointment to you.

Alternatively, please see our new ‘Self Help’ section in the further information section of our website for common ailments that can be self-managed without the need for an appointment.

If you have an urgent issue please speak to a member of staff and answer all questions asked so that we can help you. Staff will be following a protocol to ensure urgent issues are dealt with accordingly.

Kind Regards

Hope Newcombe

Operations Manager - The Bush Doctors

Prescription Requests 

Please note that we need THREE full working days (72 hours) for any prescription request (up to 7 days if requests involve posting), this includes hospital outpatient prescriptions and private prescriptions. Please ensure you do not run out of your medications and take responsibility to request your medications well in advance. Our reception staff are following new written guidelines which they cannot bypass and are in place to ensure all requests are processed safely. Please help us to help you.

CONSENT CHANGES

Please see the NEWS section for more details regarding the IT system changes in response to new data privacy laws changing the way patient records are shared between different GP practices   

YOU CAN NOW REGISTER FOR ONLINE ACCESS SERVICE

In order to register for online services, we need to verify your identity (photographic ID is required) can you please attend the surgery between 9am – 8pm (except between 12.30pm – 1.30pm) and advise the reception staff you are attending to register yourself for online services. You will be provided with your log on details immediately. If you are already registered for online access services, please click on the link below.

https://SystmOnline.tpp-uk.com/Login?Practiceld=E85055

NB: These services are only available to those patients who have registered for the service.

Dear Patients, please book a double appointment ( 20 min ) with your GP if you :

• Would like to discuss multiple problems
• English is not your ( relative's/friend's )  first language ( interpreter required ) 

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The Bush Doctors

The Bush Doctors mission statement " Our mission is to provide safe and high quality health care accessible to all, appropriate to the needs of our population, promoting good health within a supportive and caring environment." 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.