GP Apt. Process Update
From Monday 22 Nov 21, the Practice is changing our GP apt. booking process in-line with patient demand and NHSE/Government requirements.
Routine GP Apts.:
* All routine GP apts. will be offered as face to face consultations.
* Patients will be encouraged to attend routine apts. face to face.
* If the reason for your apt. is more appropriate for a telephone call i.e. to discuss test results, you can request this via the Receptionist.
Same Day GP Apts.:
* All same day clinically urgent GP apts. will be offered as face to face consultations.
* This will operate as a sit & wait service.
* Patients will be given a time to arrive at the Practice, however, the duty Dr will consult with patients in order of clinically urgency.
Telephone Consultations:
* Patients who cannot attend the surgery for the following reasons, will be offered an initial an initial telephone consultation:
- Fever/cough/loss taste or smell in last 10 days
- Housebound patients urgent queries but do not feel need a visit
- Healthcare Professionals.
Engage Consult:
* The Practice still operates our online clinical triaging service.
* Information about how this service works is provided on the home page of our website.
Online Apt. Booking:
* The Practice is now re-operating the online apt. booking process.
* You need access to the Practice online services for this option.
* To request access to this service, please contact the surgery via our Reception Team on 01629 733205.
Kind regards
Credas Medical
Darley Dale Medical Centre
Appointments
Consultations are by appointment only.
Appointments may be made online, in person or by telephone. You can, if you wish, make an appointment to see any of the doctors.
Phoning early gives us the best chance of meeting your first choice for a routine appointment.
Please be punctual for your appointment. If you have an urgent medical problem that will not wait for a routine appointment please tell the receptionist.
To make an appointment by telephone – please ring your usual surgery during surgery hours.
Telephone Consultations
Whilst we do not offer specific telephone consultations our staff are happy to deal with telephone enquiries wherever possible.
If the doctor or nurse is unable to speak to you at the time you phone, then we will take a message and the receptionist will try and give an indication of when they will get back to you. In most situations that will be within 24 hours.
For urgent advice there is always a duty doctor on call, who will be able to get back to you quickly if required.
Chaperones
All patients are entitled to have a chaperone present for any consultation; examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff. Wherever possible we would ask that you make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of the request. Occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperoning guidance.
If you would like to see a copy of the Guidance to staff on the use of chaperones or have any queries or comments please contact the practice manager.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.