Appointments

The practice offers appointments in an number of ways

econsult

eConsult enables our clinicians  to offer online consultations to our patients. This allows patients to submit their symptoms or requests to the practice electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

All clinical appointment will be triaged prior to an appointment being offered.

It is very important that you provide the reception Staff with as much information as possible regarding the nature of your complaint in order that they can direct your need to the most appropriate Health Professional at the Health Centre.

Emergency Appointments

If your need is urgent, your problem will initially be triaged by  a member of the Duty Clinical Team on the same day to assess how your needs can best be met. This might result in a telephone consultation, video consultation or if deemed necessary a face to face appointment. This duty team consists of Doctors, Advanced Nurse Practitioners and Advanced Paramedic  Practitioners.

Routine appointments

These will be offered to patients who have made contact through the econsult system, been triaged by one of our clinicians or asked to re attend for follow up by one of our medical team. Again these will be ether : telephone consultation, Video consolation and if required face to face.

Please remember each appointment is only for one person.

Please do not let children under 12 years attend alone.

It is our aim that by directing patients towards more appropriate health professionals in the team, the doctors can have more time to see patients who specifically need to see the GP

Treatment room appointments

These can be booked by making contact with our reception team.

Practice information during the COVID Pandemic

PATIENT FAQ

Text Messages To Mobile Phones

As a courtesy we send SMS text messages to mobile phones informing patients of their forthcoming appointments.

If you DO NOT wish to receive text messages please let us know.

To update your mobile phone number please complete a MOBILE PHONE QUESTIONNAIRE which is available from the front reception desk.

If you wish to register for this service please fill out the consent form

Home Visits

House calls or home visits are carried out  mainly by our highly qualified .These  experienced Emergency Care Practitioners and are usually only required in exceptional cases – such as the terminally ill, truly housebound or genuine emergencies.    

House calls should be requested before 10.00 a.m., if possible. You will be visited at some point during the day

Please remember the doctor can see four or five people in the Health Centre in the time it takes to do one house visit. Requests for essential house visits should be made as early as possible to allow us to plan the day efficiently.

 You will not  be able to specify the clinician who will visit you. Genuine emergencies will be dealt with immediately.

The community nursing team deal with most of the planned house visits and constantly provide feed back information to the GPs. Routine visits are not carried out after someone comes home from the hospital unless it is medically indicated. Again most of these are dealt with by our highly trained community nurses.

You will also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years old.