PALS_Leafet[1].pdf
Other information
Holmlands Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.
Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to:
The Practice Manager
Holmlands Medical Centre
16-20 Holmlands Drive Oxton Birkenhead, Wirral CH43 0TX
Complaints leaflet.doc
Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints.
The PALS team provides a confidential service, helping you sort out any concerns you may have about the care you are receiving, and guiding you through the different services available from the NHS. The PALS team are available 8.30 am to 4.40pm Monday to Friday.
Freephone 0800 432 0251 email : wih-tr.pals@nhs.net
Write to PALS - PALS, Wirral University teaching Hospital NHS Foundation Trust, Arrowe Park Road, Upton, Wirral CH49 5PE
Your feedback is important to us and we need to know when we are doing things well and when we need to improve.
http://www.england.nhs.uk/contact-us/complaint/
When to raise a formal complaint
If you have tried to resolve your complaint at local level and this has failed, you can register an official complaint to NHS England via the complaints manager. You have several options for doing this:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
0345 015 4033.
E-mail: phso.enquiries@ombudsman.org.uk
What you need to provide
Provide as much information as possible to allow NHS England to investigate your complaint. Include some or all of the following:
- your name and a valid email or home address for reply;
- a clear description of your complaint;
- copies of earlier associated correspondence between yourself and NHS England
- any valid correspondence case reference numbers.
NHS England aim to respond to all complaints within 20 working days. If we are unable to reply within this time, we will let you know and provide a realistic estimate of when you can expect a reply.