Practice Charter

We are Committed

• To deliver high quality primary health care services.
• Treat all our patients equally, courteously and with respect
• We aim to give a caring and efficient service.
• To be aware of advancements in medical and clinical treatment.
• You have the right to confidentiality.
• You will be seen the same day if your problem is urgent.
• Provide patients with a welcoming environment in safe, modern and well equipped premises.
• Your suggestions and comments about our services will be considered sympathetically.
• Your complaints will be dealt with promptly and efficiently.

Your Responsibility to Us

• Please remember that urgent appointments are for urgent problems only. 
• Please do not use this for trivial problems like obtaining a sick note or cold and cough, as this will block an appointment to a patient with a genuine problem.
• Let us know of any change of your personal details e.g. change of address etc.
• Please cancel your appointment if you are unable to attend.
• Be punctual, but be prepared to wait as consultation can be delayed due to unexpected reasons.