Care Quality Commissioning Review 2021
Recognition in 2022 High Street Surgery have been awarded Best Practice of the Year 2022/23
We are extremely pleased to announce that following our CQC inspection on 8th November 2021 we have been awarded with a 'GOOD' rating. We would like to thank all our patients for your understanding and support over the last 2 years. To view the report please click the link CQC report Nov 21
Please note that at High Street Surgery we have a zero tolerance policy towards verbal or physical abuse to any of our staff. GP practices up and down the country are seeing an increasing number of instances of verbal abuse to the staff both clinical and administrative. We have had a surge in demand for appointments over the last few weeks and whilst we would like to offer an infinite amount of appointments on a daily basis we simply cannot for the safety of our patients, the well-being of our staff and the amount of other duties the clinicians have to work through. This includes actioning your blood results, signing prescriptions, reading your letters from the hospital, referrals and medication reviews. Please remember that we are doing our best with the resources we have. Thank you
FLU VACCINES 2023/24
We are due our delivery of flu vaccines on Thursday 15th September. We have plenty of appointments in the upcoming weeks so please contact us either via AskmyGP or by telephone to book an appointment!
Healthwatch Wigan and Leigh - patient survey
Healthwatch have launched a campaign to find out what the residents of Wigan and Leigh think about their local GP Practice and services, and the experiences and views of residents will be anonymously recorded as a report later in the year.
To take part please click Healthwatch Patient Survey
General Practice Data for Planning and Research (GPDfPR) - Data Collection - Type 2
NHS Digital have recently announced it is setting up a new primary care data collection service which will begin on the 1st July 2021.
For more information on how data will be shared and used please watch the short video below, for myth busting or to opt out please visit
https://digital.nhs.uk/services/national-data-opt-out - N.B This cannot be done by your GP surgery.
In order to complete opting in or out of sharing of your data, you need to:
• be aged 13 or older
• have access to your email or mobile phone
• have your NHS number or your postcode registered with your GP surgery - your NHS number can usually be found on either of the following - A prescription tear off sheet you have had issued to you previously, hospital appointment letters or paperwork relating to a hospital referral you have had or via your Practice on-line account. If you are unable to find your NHS number please click the link to obtain
https://www.nhs.uk/nhs.../online-services/find-nhs-number/Our reception team are very busy dealing with patient medical requests so we urge people to use the online facility.
Alternatively for more help call:
0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).
A member of staff can:
➡️help you use the online service
➡️make or change a choice on your behalf
➡️print and post a form to you
Type 1 opt-out: medical records held at your GP practice
You can also tell us if you do not want your confidential patient information held in your GP medical record to be used for purposes other than your individual care. This is commonly called a type 1 opt-out. To do this you can print the form below or collect from the surgery if you do not have access to a printer.
Type 1 data opt out
2022 NEW HOURS - From the 1st January 2022 the surgery will no longer have clinicians on site from 1pm on Wednesday afternoons. The surgery will remain open for administration purposes.
GP Alliance will be Monitoring the Practice telephone system when you call 01942481600
From 21st May the easiest and fastest way to get any kind of help is with askmyGP. It saves us time too, so please help us to help you.
we respond in working hours, 8am to 3pm Monday, Tuesday, Thursday and Friday and 8am to 11am on Wednesdays.
We can usually get back to you within 24hours (dependant on the demand that day) Urgent requests are triaged by a clinician and an appointment will be made the same day if necessary.
All our registered patients are welcome, parents and carers on behalf of patients too.
You can name a clinician if you wish (so long as they are working today)
You may prefer a message, telephone, video or face to face response
You can sign up now, with no paperwork
- PLEASE NOTE: if we have reached capacity for the day and you feel your appointment cannot wait, you can contact the GP Alliance on 01942 482848, NHS 111 out of hours, Leigh Walk-in-Centre or A+E if your condition is life-threatening.
Welcome to High Street Medical Centre Golborne
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
IMPORTANT PATIENT ANNOUNCEMENT
Emergency appointments are offered where someone is thought to have become acutely unwell and cannot wait for review until the following day. These appointments with be with the duty clinician. Please request these only where such rules apply as they have a knock-on effect on surgeries and can lead to delay for other patients who have booked appointments in advance.
Telephone Advice can be requested through askmygp.
Covid-19 for vulnerable patients
If you are someone who is struggling during this difficult time or know someone please click on the link below to find out how you can get help.
Covid-19 for vulnerable patients
IHL covid-19 offer
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Practice Leaflet
Privacy notice
Order your Prescriptions Online
The Practice now provides an on-line booking service to order prescriptions. This is designed to help those patients who have difficulty in contacting the surgery during normal surgery hours. Any patient wishing to take advantage of this service, MUST present at the Surgery to register and receive a unique PASSWORD. Proof of identity must be brought with you when registering e.g. utility bill, drivers licence, or passport.
These are the same details that are required for the online prescription service. You will NOT need to register again if you already have log in details.
If you are in any doubt, please contact Reception on 01942 481600
Apps
The SystmOnline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store.
The app allows patients to manage any aspect of their healthcare all from one place. It offers much of the same functionality as the online service
(Site updated 26/03/2024)