| We aim to treat you as a partner in the care you receive. | Help us to help you. Being a partner means: we have responsibilities to each other. |
| You will be treated as an individual and will be given courtesy and respect at all times. | We ask that you treat the doctors and all practice staff with the same courtesy and respect. |
| You will be entitled to have a copy of our practice leaflet. | Please read our practice leaflet . This will help you get the best from the services we offer. |
| We will try to answer the phone promptly and courteously. | Please try to avoid calling during peak surgery times (8.30am – 10.30am) for non-urgent requests. |
| If a request for an appointment is received – we will try to offer an appointment on that day. You will, where possible, be able to see the doctor of your choice within two working days. | Please remember that due to our split site arrangements the doctor of your choice may not always be available. |
| We will try to see you within 20 minutes of your appointment time. You will be given an explanation if we cannot do this. | Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. If we are running late please bear with us because on another occasion it may be you that needs the extra time. |
| We will explain the likely effects of any drugs and review your long-term medical needs at appropriate intervals | |
| We will advise you about how and when to obtain the results of any tests or X-rays you have undergone. | Please do not call before suggested times. |
| If we believe that you need a second opinion we will try to help to you get this. | You have the right to ask for a second opinion. |
| We will visit you at home if you are too ill to be brought to the surgery. | Please do not ask for a home visit unless it is strictly necessary. |
| Wherever possible, we will give you 24 hours notice of any cancelled surgery or clinic. | Please remember to tell us if you no longer need your appointment. |
| We will inform you about how you can make suggestions and complaints about the services we offer. | Please read our practice leaflet for details. |
| We will maintain accurate medical records. | Please remember to tell us if you change your name or address. |
| You have the right to see your computerised medical records and written medial records - compiled after November 1991. | We can make these available within 40 days of the request but you may be charged for this. |
| We will offer advice and information about how you can promote good health and avoid illness. | You are responsible for your own health and that of your children and should take appropriate action and advice. |
| We have the right to remove patients from our list. | If you are unhappy with the services we provide you have the right at anytime to leave our list and register with another practice. |