Our Online Services available to you:
- Book Appointments
- Request Repeat Prescriptions
- View your Medical Records
- Video Consultations
- Online Consultations
- Email your Doctor *
*Updated 13/9/21
Due to the current surge in patient demand for appointments, alongside a significant increase in requests for advice or appointments via email, with immediate effect Clinical team will no longer respond to patient queries received via email
If you do not feel that you need an appointment but would like some clinical advice, or want to send a photo of a rash or skin lesion, please use our online triage system. Your query will be reviewed by a clinician within 48 hours
Any queries sent direct to clinician emails will not be actioned
Anyone, of any age, can access our Online Services. If you are a Parent, and the Patient is under 11, you do not need consent..
Online Services Leaflet
Online Services Registration Form [PDF]
Online Services Registration Form [Word]
Due to the coronavirus pandemic, the practice is receiving an unprecedented amount of telephone queries; therefore, we would strongly advise you to access your online services, where you can request repeat prescriptions and view your medical records.
How Do I Register for Online Services?
You can register for either the NHS App, or Patient Access; or both.
NHS App
If you are not registered for online services, please register via the NHS App,
available on iOS and Android devices, such as Smartphones and Tablets
You are also able to access the NHS App through a web browser, for example, on your computer or laptop at https://www.nhsapp.service.nhs.uk/login
Once you have registered, your account is approved by NHS, usually within 2 hours, Monday to Friday.
An alternative option available is to register for access to Patient Access instead, following the process below.
Patient Access
Complete our Online Services Registration Form and return to the Practice along with the correct forms of identification (see below).
Alternatively, you can
- Complete the form electronically
- Email to STOCCG.MarpleCottageSupport@nhs.net
- Accompanied with a photograph of each form of identification (as specified below),
- Aswell as a photograph of you holding the Photographic ID.
Age | What Identification do I need? |
0 – 10 | A Parent is able to request Proxy access for a Child under the age of 11. Parents are required to provide one form from List A or B, one from List C, and Full Birth Certificate of the Child. |
11 – 16 | Patients aged 11 will need to provide both their Birth Certificate and Passport. |
17 & over | You will need to provide one form of Identification from List A.
Alternatively, one form from List B and one form from List C |
LIST A: Photographic | List B: Photographic ID | List C: Non-Photographic |
Passport | Bus Pass | Utility Bill |
Driving Licence | Residence Permit | Bank Statement |
Once you have requested access to your account, we aim to process requests within 5 working days, subject to verification of identification, and examination of sensitive / third party information.
How Do I Register/Login?
You will need to wait until you receive your Registration Letter from the Practice. This could be via email or printed by our Receptionist. In order to login and access your account, you will need to register your details and email. See below.
How To Register My Account Instructions
Video Consultations
The practice offers Video Consultations with the Doctor and our Asthma Nurse.
This service is accessible via Computer, Tablet and Smartphone.
To use the Video Consultation System, you will need to register for our Online Services.
To Register, complete our Online Services Registration Form and bring to the Practice along with the correct forms of identification.
Once you have successfully registered, you will then be able to book a Video Consultation with a GP or our Asthma Nurse.
Once you have booked your Video Consultation, you will need to login to the online appointment system five minutes before you appointment and join.
For information on how to do this, please see below.
How do I join my Video Consultation?
Once you have booked your Video Consultation, all you need do is login to our online appointment system and select join. Follow the guidance below:
Video Consultation - Computer/ Laptop Instructions
Video Consultation - Smartphone/ Tablet Instructions
Online Access to Medical Records Policy
At Marple Cottage Surgery we encourage patients to view their medical records via the online medical viewer service and provide online access to information such as:
- Allergies
- Immunisations
- Medication
- Test results
- Consultations*
- Hospital letters*
- Procedures
- Problems/diagnoses
(*subject to being examined for third party or sensitive data)
For more information on this service please refer to NHS England’s information leaflet Patient Online
3.3 Restrictions to access
There are occasions when a GP may firmly believe that it is not appropriate to share all the information contained in the individual’s record, particularly if there is potential for such information to cause harm or distress to individuals, or when the record has information relating to a third party.
Patients may request paper copies of health records and, regardless of the preferred method of access, patients and authorised third parties must initially complete a DSAR form. However, patients may request access to their health records informally[1] any such requests should be annotated within the individual’s health record by the clinician dealing with the patient.
- Access to records of child under 11yr to be granted to parent / guardian with “parental responsibility” which is defined, under the Children’s Act 1989, as
- Online access automatically defaults to the child once they reach age 16.
- To have discussion with parents in a situation where ongoing access by parents would be in child's best interests e.g. long term condition / learning disabilities
- Child will need to demonstrate competence to access own records from age 11 onwards (GP may wish to see / speak to child to assess competency)
- Child proxy access to parents up to age 11 whereby automatically switched off at 11th birthday (as per RCGP guidance)
- having the child live with the person with parental responsibility, or having a say in where the child lives;
- Or if the child is not living with her/him, having a personal relationship and regular contact with the child / controlling, guiding and directing the child’s upbringing.
---
[1] How do I access my medical records (health records)
http://www.nhs.uk/chq/pages/1309.aspx?categoryid=68
Frequently Asked Questions
If you are having issues with our online services at www.patientaccess.com, follow the guides below:
Registration Guides:
Register with a Letter
Register without a Letter
Unlinked Patient Access Accounts
Deleting My Patient Access Accounts
Signing In Guides:
Sign in with your User ID or Email Address
Forgot Email or User ID
Forgot Password
Account Locked
Sign Out
Appointments Guides:
Book GP Practice Appoinments
Cancel Appointments
Print Appointment or Add to Calendar
Repeat Medication Guides:
Request Repeat Medication
View Medication Requests
Cancel a Medication Request
Nominate a Pharmacy, so your prescription are sent to them electronically
Medical Record Guides:
View your Medical Record
Share your Medical Record
Export your Medical Record
What is GP Shared Record History
Contact Details Guides:
Change or Add Contact Details
Verify Contact Details
Proxy Access Guides:
Getting Set Up as a Proxy
Switch Between Linked Accounts
Link to a Practice or Patient