Online Requests (available weekdays for non-urgent matters)
If you have a non-urgent request that can be dealt with online, please click on the 'submit a new request' button below and follow the instructions.
You can also book a routine GP appointment, cancel an appointment or order repeat prescriptions, either via the NHS App or by logging into SystmOnline via the link below.
Routine GP appointments are available to book online. You will first need to select the Dr for the day that you want and then you can view which types of appointments are available on the day for that Dr.
Getting started
This facility is available to all our registered patients.
To use this service you will need to have access to a computer, tablet or smartphone, with internet access. You will also need to obtain a user name and password, this will be issued to you by the receptionist on request. You will need to apply in person and provide photographic identification before your user name and password will be issued.
If using a tablet or smartphone, you can access either via our website or by downloading the free SystmOne app.
You can also access the same information via the NHS App
Your can download the NHS App on to your phone and access an be granted remotely via a system of checks that it will request. You will just need to follow the guidance on the App.
What does the online system offer?
The system enables patients to:
- Request repeat prescriptions.
- Book routine appointments with a GP
- Cancel appointments
- View their summary care record.
- View your detailed coded or full medical record (additional application required)
Detailed Coded Record Access (recommended by the Practice)
This access option only shows coded entries and not any free text or letter content, however the main information within your record eg test results, medications, vaccinations, diagnoses etc. are all entered using codes and therefore you would be able to see all this information. Requesting detailed coded access will give you access to all the coded entries made from the beginning of your record. An application form to request detailed coded access can be printed from the link below or requested from reception.
Application form for detailed coded medical record
Full Medical Record
This access will provide you with more detailed information; however access to that is only provided from the date that the request is granted and you won’t therefore see any information from earlier.
A few user guides have been created, which you may find useful:
SystmOnline User Guide - written by members of our Patient Participation Group
Guide to Ordering Repeat Prescriptions
Guide to Viewing Online Medical Record and Test Results
Please use this facility responsibly
The system keeps a complete audit trail and we reserve the right to remove the access rights of a patient found to be abusing the system.