Click here to read the analysis of our latest survey and PRG Report (2014)

From 1st Draft to Final agreed Survey

It was the intention to cover the following topics

• Information sharing
• Communication – getting through to the practice by phone, and helpfulness of call handler
• Experience at last appointment
• Medical tests and results reporting
• Prescribing
• Gathering opinion on our status as a Training practice.
• Overall satisfaction
• Demographics  

The 1^st  draft of the survey was emailed to Patient Representative Group (PRG) and comments and ideas were invited. The PRG were asked if they felt questions were fair and unbiased and if there were any additional area’s they would like addressed.  

This resulted in including some additional questions and some re-wording of the 1^st draft.  

The finalised survey was handed our randomly at reception desk over a number of days. 190 responses were collected.  

The results were then entered into an online survey toolkit to analyse and can be viewed by clicking on the link above

Friends and Family Test Results

February 2015