PRESCRIPTION ORDERING

The collection time for prescriptions is 2 working days from the day of ordering. This does not include bank holidays or weekends.

Help us to help you:

Order your prescription in good time & only order what you need
Remember orders received outside working hours will be taken as received the next working day
For all medication requests you will need to provide your name, address, date of birth and a list of all the medication you require

Medication requests from hospital discharge / outpatient letters will be processed within 24 hours
Where possible, please nominate a pharmacy to collected your prescription from the practice, this will save you having to collect it from the surgery
The practice has a strict policy on the prescribing of addictive drugs

Repeat Medication

Requests for repeat prescriptions (regular medication) should be ordered in one of the following ways:

Telephone the automated prescription line on 02890 606949
E-mail your repeat requests to: reception.z00222@gp.hscni.net
On-line using the Patient Access Service. If you have not yet signed up for an Patient Access account please contact reception for details.
Order by post

Acute Medication

Requests for acute prescriptions (antibiotics, or medication you have not been prescribed recently or not had before, should be made by:

Contacting a GP directly at the phone-in time - so they can discuss your symptoms and prescribe the most appropriate treatment for you.

PRESCRIPTION COLLECTIONS

The collection time for prescriptions is 2 working days from the day of ordering. This does not include bank holidays or weekends.

To collect your prescription you can:

Nominate A Pharmacy

You may nominate ONE pharmacy to collect ALL your prescriptions - both repeat and acute items
Your prescriptions will ONLY be collected by your nominated pharmacy - this will save you a trip to the practice
You will need to tell the pharmacy each time you place an order with us
They can collect your prescription after 2 working days
Please allow time for the pharmacy to prepare your medication before you collect it
During the COVID Pandemic you may need to allow more time for the prescription to be processed
Please do not telephone or call in to check on the progress of your prescription if it is within 72 hours of your request

Collect in Person

Collect your prescription from the practice 2 working days after you place your order

Nominate a Representative

You may nominate ONE person (16+ yrs) to collect your prescriptions on your behalf.
They may be asked for ID to confirm their identity

Please Note:

Please do not come early to collect your prescription
Anyone collecting prescriptions for Controlled Drugs will be required to sign the right hand side of the script to confirm collection
Prescriptions will not be handed out to children under 16 years

SICK LINE REQUESTS

Self-Certification

Your first 7 days of absence should be self-certified using an SSP1 Form available on the website: nidirect.gov.uk - Sick pay rights | nidirect
If you are off sick because of CoVID you can request an Isolation note here - Get an isolation note - NHS (111.nhs.uk)

First Sick Line

You will need to speak to a GP at the phone-in time to request your first sick line
Sick lines will be issued electronically and a GP will contact you regarding this.

Repeat Sick Lines

Repeat sick lines can be ordered:

By e-mail through our repeat prescription e-mail address: reception.z00222@gp.hscni.net
By telephone, if you do not have access to e-mail please telephone the surgery and speak to a receptionist

You will need to give your: