Appointments

How to book an appointment

If you would like to speak to a clinician about a new or ongoing medical problem, please click here to complete an eConsult. Please note 16 and 17 year-olds can now fill out the adult eConsult form. The eConsult service is available during core practice hours (8am - 6pm) out of hour GP services are available outside of these times, and can be accessed via 111 online or by phoning 111. For an emergency, please attend A&E or phone 999.

Once we have received your eConsult you will be booked in and sent details of when you can expect a telephone appointment. We try to book patients in as soon as possible but will continue to book appointments based on clinical need and urgency. We will contact you by the end of the next working day.

Face-to-face appointments are available to all patients where there is a clinical need. You will first be asked to discuss your conditions over the phone with a member of the clinical team to assess what would be most appropriate for you and which member of the team can best provide it.

Patients who are unable or choose not to use the eConsult services can phone the practice. A member of admin will be happy to fill out a questionnaire and book an appointment. Please note that patients who are booked over the phone rather than by eConsult will not be booked in any sooner unless there is an urgent clinical need.

You can also access same-day medical attention by attending the nearest walk-in centre in Dewsbury, this is a sit and wait to be seen service which is open 9am until 8pm on weekdays, and 10am until 6pm on weekends and bank holidays. For more information, please visit their website.

Everyone at the Grange wants to provide you with the best possible healthcare. 

When you need to see a doctor, nurse or other health professional, we want to make that as easy as possible. 

Although we have lots of doctors and nurses at the Grange, there is still more demand for appointments than we can meet each day.

All patients can help us by thinking about whether you really need an appointment. 

The following checklist gives advice on when to ask for an appointment and when doing something else is what you should or could do. 

Please also read the information on Minor Ailments. Lots of common problems can be treated at home with things you can get from your local pharmacy and we’ve got a special local scheme to make it easier to get help and advice on minor ailments.

NOTE: We have special arrangements for patients under 16 and over 75 so please tell us if you’re calling about someone that age. 

Patients can now see a GP or advanced practitioner on weekday evenings. Pre-bookable and on-the-day appointments are available between 6.30pm and 8.00pm Monday to Thursday. If an evening appointment would suit you better, please inform us by adding your preference to your eConsult or letting a member of the reception team know.

NOTE: 

An SMS to inform a patient that he/she "Did Not Attend" an appointment is still sent after the missed appointment.  We encourage patients to contact us immediately after receiving a "Did Not Attend" SMS, so we can update our records with the patient's reason for missing the appointment, if appropriate.

Home Visits

If possible,please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Internet Appointment Booking

To enable you to complete the online booking process please take two forms of identification to reception for registration.

One proof of address.

One photographic identification.

Please access the service by clicking on the following link.

SystmOnline

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)