Surgery Appointments
When making your appointment you will be asked if you would prefer a telephone consultation or a face-to-face consultation.
If you request a telephone consultation you will be advised if this will be in the morning or afternoon but we will be unable to give you an exact time.
Face-to-face consultations will be given an exact time to attend the Practice.
When you call the surgery our Admin Team will ask the reason for your call. This is so we can assess how best to deal with your enquiry, who is best to deal with your issue and what time frame is appropriate.
If your call is something which is urgent that day, then our Duty Doctor will phone you back.
This may not be the Doctor you usually attend.
If you want a specific Doctor or it is a routine matter you are likely to wait some time, most likely a week.
This is normal procedure.
Please be patient and courteous with our Admin Team.
They will always do their best to help you whilst following the wishes of our Clinical Team.