TRAVEL - HOSPITALS OUTWITH ORKNEY
Patients who have hospital appointments outwith Orkney should contact The Balfour’s Travel Admin Department to make travel arrangements.
Travel Admin can be contacted by:-
Email: ork.traveladmin@nhs.scot
Telephone: 01856 888045
In person at Balfour Reception
Patients will be asked for proof of appointment when making a booking which can be done by email, face to face or shown to staff at Stromness Surgery.
PRESCRIPTION PHONE LINE
We now have a dedicated telephone line for repeat prescriptions. The telephone number is 301130. This number is for prescription requests only, please do not leave any other query or information on this line as it will be discarded. We only now accept requests through this number or the online system (Do not phone 850205 to order prescriptions). Please allow 4 days for your prescription to be processed at the Stromness Pharmacy. If you want your prescription to be sent to Boots in Kirkwall, please allow 7 days. If you wish to collect your repeat prescription from the Surgery please leave 24 hours before collection. We appreciate your co-operation.
Public Holidays
The surgery will be closed for Public Holidays on the following days:-
Monday 6st April 2026
Monday 4 May 2026
Monday 10 August 2026
Monday 28 September 2026
If you need a doctor urgently, please phone NHS24 on 111.
PHONE NUMBER FOR NHS24
You will be able to call NHS 24 free simply by dialling 111.
SHARED INFORMATION
Limited information held on you is shared with agencies who may need to be involved in your care, for example the Out of Hours service. For further information on this, please read the Emergency Care Summary information link on this website. If you do not wish this information to be shared, please contact the practice.
COMMENTS AND FEEDBACK
If you leave feedback on the website, please remember to include your name. If you do not do this, we are unable to investigate any problem you may have had with the service or take measures to ensure that the problem doesn't happen again. Please note that your IP address will be sent with your communication and in rare cases where malicious or libellous comments are made, this may be used by the authorities to trace you.
TEXT MESSAGING
We are now using text messaging for contacting patients to make appointments for chronic disease reviews (eg asthma, diabetes, hypertension etc). If you would be happy with us contacting you in this way, please email your mobile number to us, use the contact form on this website, or leave your number at reception. If you would prefer us not to contact you by text, please also let us know.
SURGERY EQUIPMENT - PLEASE RETURN
If you have a home blood pressure monitor which you may have forgotten to return to the surgery, please would you return it as soon as possible.