GP APPOINTMENT? CAN'T MAKE IT? DON'T WANT IT? CANCEL IT!

Missed GP appointments are costing NHS England £216 million pounds per year!!

When you miss an appointment at the surgery, it means that another patient who needs to be seen will have no appointment available.

In the week beginning 30th Jan, we lost 148 appointments through patients not turning up to their consultation.

In the week beginning 6th Feb this figure was 127 appointments.

Last week (the week beginning 13th Feb) 119 patients did not attend for their appointments.

We understand that, sometimes, you cannot make an appointment however we request that you contact us at least 30 mins prior to your appointment to give us the best chance of refilling the slot.

PLEASE NOTE BETWEEN 8AM AND 9AM WE WILL ONLY ACCEPT CALLS TO BOOK SAME DAY APPOINTMENTS FOR GP.  IF YOUR ENQUIRY IS REGARDING ANYTHING ELSE PLEASE RING LATER IN THE DAY

YOU CAN REQUEST GP APPOINTMENTS IN ADVANCE USING THE EASY TO COMPLETE FORM ON THE APPOINTMENTS TAB. 

WE DONT ACCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE.  YOU CAN REQUEST YOUR MEDICATION THROUGH THE NHS APP, ONLINE PATIENT ACCESS, BY CONTACTING YOUR NOMINATED PHARMACY, BY EMAILING THE SURGERY OR THROUGH THE CHEETHAM MILL MEDICAL CENTRE WEBSITE.

PLEASE CALL FOR RESULTS OR A FIT NOTE AFTER 11AM

IF YOU WANT TO FIND OUT ABOUT YOUR HOSPITAL REFERRAL?  PLEASE CALL 0161 947 0770

ARE YOU STRUGGLING WITH YOUR MENTAL HEALTH – YOU CAN CONTACT OUR SELF HELP SERVICES DIRECTLY ON 0161 226 3871

IF YOU ARE LOOKING FOR A CONTACT NUMBER FOR ANOTHER SERVICE PLEASE SEE SOME HELPFUL NUMBERS ON OUR SERVICES TAB

Our phone line options have recently changed on the phone lines.

Option 1 - Doctors appointments

Option 2 - Nurse appointments

Option 3 - Test results

Option 4 - General enquires

Option 5 - Listen to the options again

We have recently become a Veteran Friendly Practice - find out more about our services for Veterans on our Services Tab. 

Health watch Manchester -

They are the independent champion for people who use health and social care services. They are here to make sure that those running services, put people at the heart of care. 

Their sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

They focus on ensuring that people’s worries and concerns about current services are addressed.

 https://www.healthwatchmanchester.co.uk/

Open Letter to Patients - Primary Care Pressures

Please see the open letter from Manchester Health and Care Commissioning below about all the work being done behind the scenes at the surgery and within the whole of Primary Care.

Open Letter To Patients - Primary Care Pressures.

Message from the NHS and Manchester Health and Care Commissioning

 Why are GP Practices working differently?

News article - NHS Confederation - Standing with primary care

https://www.nhsconfed.org/news/standing-primary-care

Data Protection - the new regulations in place from 25th May 2018

The General Data Protection Regulation (GDPR) is a new law replacing the Data Protection Act 1998.

PLEASE CLICK HERE for further information on our practice fair processing and patient privacy notice.

Make the Right Decision About Your Care

Coronavirus

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

Please remember that coronavirus is not over. For more guidance about the current restrictions visit manchester.gov.uk/coronavirus.

Covid vaccination exemptions - Individuals in scope of the regulations, who believe they are exempt from the requirement to be vaccinated should apply for a formal COVID-19 medical exemption to comply with the regulations. This can be done by ringing 119. You should not ask your GP for an application form. If you do go to your GP before you get your application form, you’ll be asked to call the NHS COVID Pass service on 119 and request a NHS COVID Pass medical exemption application form. The possible reasons for exemptions are limited. Your application will be clinically reviewed by a doctor or specialist clinician and you will automatically get the results of your application by post 2 to 3 weeks after you apply.  

NHS APP and Covid Passport

The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet or laptop. You can download the free app from the Apple or Android app stores and follow the simple on-screen instructions to set it up. You will not need to visit the practice to set up your app.

You can use the app to book and manage GP appointments, order repeat prescriptions, check your symptoms and register to be an organ donor.
From 17 May 2021 you will also be able to access your COVID-19 vaccination status through the app. It is recommended that you register with the app before booking international travel.

Do not contact your GP surgery about your COVID-19 vaccination status. We cannot provide letters showing your COVID-19 vaccination status.

If you are unable to access the NHS app but would like confirmation of your vaccination status you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

Accessing A&E/ NHS 111 - 

We are here for you. If you need medical advice or treatment, please call us or, for non-urgent advice or treatment, visit our website and send us your query.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer,

If you need urgent medical help but it’s not life-threatening, then make sure you use NHS 111 instead of going straight to A&E.

You can contact NHS 111 by either calling 111 or visiting the website: https://111.nhs.uk/

NHS 111 is also able to direct to or book appointments at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.

Remember if you or someone you know has a life-threatening illness or injury then you should still call 999 immediately.

Domestic Abuse help and support

We know that if you are currently experiencing or have experienced domestic abuse you might be worried about self-isolating with someone who is harming you.

If you know a family member or friend who is living with domestic abuse, self-isolation may mean they are spending more time with an abusive partner and will not be able to access their usual means of support.

It’s important to know that you and they are not alone and we can all look out for the most vulnerable people in our communities and remain vigilant. If you are in immediate danger, or you suspect someone is in immediate danger please call 999 and ask for the police.

Local Domestic Abuse services in Manchester are still operating and delivering support. You can contact them on:

Manchester Women’s Aid: Phone 0161 660 7999 or email referrals@manchesterwomensaid.org 

Greater Manchester Domestic Abuse helpline: Phone 0161 736 7525 or email helpline@independentchoices.org.uk

Saheli Asian Women’s Project (advice, information and support services to Asian women and their children fleeing domestic abuse and/or forced marriages. Based in Manchester) Phone 0161 945 4187

If you have any problems reading or understanding anything on our website please contact the surgery, for an easy read version, or for any audio/visual support.