Noticeboard

FLU VACCINATION CLINICS 2020/21
Further to our recent post, we still have flu vaccines for all eligible patients (including those aged 60-64yrs who were not otherwise eligible).
Appointments are still available! Please contact the practice to book - 01397 703136.
For more information of the flu vaccination and who is eligible, please visit https://www.nhsinform.scot/healthy-living/immunisation/vaccines/flu-vaccine
COVID-19 VACCINE
If you have a general query about the COVID-19 vaccine, please look on the NHS Inform website or use the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week. 
 
Vaccine rollout to the general public, based on age and underlying health conditions, will start as soon as possible, and will depend on vaccine supply.
 
This is likely to be at the start of the new year so please look out for a letter and a leaflet arriving in the post which will invite you to make an appointment for your vaccine. The first group to receive this will be the over 80s.
 
Please avoid calling with any general queries about the COVID-19 vaccine as we are unable to give you any more information at this stage and we need to try and keep phone-lines open for people who are unwell and needing medical care.
 
Many thanks for your ongoing patience and cooperation.
https://www.nhsinform.scot/.../coronavirus-covid-19-vaccine
Wednesday Practice Meetings - 2-2.30pm
Tweeddale Medical Practice is closed every Wednesday from 2-2.30pm.  If you have a life-threatening emergency please hang up and dial 999.  Otherwise please call back after 2.30pm.
 PUBLIC HOLIDAYS DATES:
In line with the rest of NHS Highland, the practice will be closed on 
Friday 16th October 2020
Friday 25th December 2020
Monday 28th December 2020

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Patient Feedback - What you say and what we do.....

What You Said......	What can or are we doing.......	What are we unable to do & why....
Jan 2016 Proxy Access to Vision Online Services - it would be helpful to specify that evidence of Power of Attorney is required	We have updated our information leaflets to state this.	We are unable to accept Power of Attorney status without sight of the official documentation.
The waiting time to access my doctor of choice is too long	We have introduced bookable telephone review appointments for each doctor – if you do not require a face-to-face appointment, you may be able to speak to your doctor of choice on the telephone sooner.	We have no control over demands on our resources but try our best to meet the needs of our patients.
What about using facilities like Skype for consultations?	This has been considered by the NHS Highland eHealth Committee already and for various reasons concerning security around a commercial system, it is thought not to be viable. We have raised this topic again for further consideration and review – watch this space………….	We are bound by NHS policies and need to comply with whichever systems are authorised and endorsed by them.