Emergency Calls

For life-threatening emergencies such as severe bleeding, collapse, unconsciousness or severe chest pains telephone 999 for an ambulance. 

Emergencies are always given priority.  Please have a pen and paper ready to take down any information given.

Home Visit Policy - Home Visit Policy

Doctor Appointments

Due to the COVID-19 pandemic we are operating a telephone first appointment system.  You can call us from 8 am any weekday morning and request a telephone call or face to face appointment with a GP.  The receptionist will take your details and a doctor will call back to discuss your problem.  For some problems you will be asked to send us a photograph prior to speaking to a doctor, this will be via a secure link (accuRx) sent to your smart phone. You must speak to a receptionist prior to sending any photographs.

If you book an appointment via My Health Online this is a face to face appointment so please ensure you arrive at the surgery 5 minutes before your appointment to check in.  Please note that a receptionist will text or call you before your appointment to ask you if you have any Covid related symptoms this is to maintain infection control within the practice.

If we have reached maximum capacity for routine daily appointments you will be asked to call back the following day but you feel you need to see a doctor as a matter of urgency, and cannot wait for a routine appointment, you will need to discuss your concerns with the (day-time-on-call) doctor. All children under 16 yrs with an acute medical problem will be offered a same day consultation

Nurses & Health Care Support Workers

Morning and afternoon appointments for Monday to Friday can be booked 4 weeks in advance.  You will be asked by the receptionist the nature of your appointment in order to book the most appropriate clinic.  You can also request a non-urgent appointment for a nurse or health care support worker via our email 

DNA Policy

If you are unable to keep an appointment then please cancel it.  If you do not attend your appointment, you waste the doctors or nurses time, deny other patients the opportunity to see them and increase the overall waiting time for routine appointments.  If you fail to attend 2 appointments a warning letter will be issued. A further DNA of an appointment may result in you being removed from our patient list and you will need to register with another GP practice.

Out of Surgery Core Hours - 6.30 pm and 8.00 am weekdays, at weekends and on bank holidays.

Out of hours access to medical care is provided by the Swansea GP Out of Hours Service. 

To access the GP Out of Hours Service call 111 and make the appropriate selection.  Your call will be answered by a call handler who will ask you for some details and why you need to see a doctor.  You may be put through to a clinician or one will call you back. 

Keep this contact number to hand as it will mean you do not have to call the surgery first to get the number from our answer-phone. 

The GP Out of Hours service is NOT a walk in service.  Please DO NOT attend the Treatment Centre without prior arrangement. 

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