Appointments
Telephone Enquiries
We endeavour to deal with your query as efficiently and speedily as possible, so please be as helpful as you can. Remember that the receptionist is trying to provide the best service that the practice can offer for you and all other patients.
How to See a Doctor
The doctor’s work in a partnership and are happy to see any registered patient, regardless of which doctor’s name is on your medical card. This enables medical care to continue even if your doctor is absent; however, please try and consult with the same doctor for each episode of illness where possible.
Appointments
The practice is participating in the NHS’ national agenda to help improve access to GP’s and nurses.
Evening and weekend appointments are currently suspended
We are now part of Caritas Primary Care Network.
Our Primary Care network Hubs are:
- Cape Hill Medical Centre, Raglan Road, Smethwick B66 3NR
- Hill Top Surgery, 15 Hill Top Road, Oldbury B68 9DU
- Rood End Surgery, 182-184 Vicarage Road, Oldbury B68 9DU
During the pandemic, we have suspended our late evening and weekend appointments to allow us to work on the COVID-19 vaccine programme. Our extended hours service will resume as soon as it is possible to do so.
Your local hub is: Cape Hill Medical Centre
Booking an appointment
Online appointments:
Please note this method of booking appointments have been suspended due to the COVID-19 pandemic. This is to allow for the clinic team to be able to triage your concern or problem over the telephone to keep both you and the staff safe. The clinician will inform you through this telephone consultation, whether they want you to attend the surgery for a face to face appointment.
By Telephone
Please contact the surgery on: 0121 558 2613 between 8.00am and 6.30pm to book your appointment.
If you wish to speak to or see a doctor,or nurse practitioner,or nurse, you will be offered a same day appointment with an available clinician for an urgent problem. If the problem is not urgent you will be offered an appointment booked ahead with a named clinician. If the problem can be dealt with over the phone you will be offered a time when a clinician will phone you to discuss this.
At the Front Desk.
Please note this method of booking appointments have been suspended due to the COVID-19 pandemic
Walk-in Clinics
Please note this method of booking appointments have been suspended due to the COVID-19 pandemic
Cancellations
If you have booked an appointment and cannot keep it please let us know so that someone else can have the appointment. You can cancel appointments by either:
- speaking in person face to face with a receptionist
- by calling our cancellation line 0121 5656763. You will need to leave your name, date of birth, appointment date and time of the appointment
- by sending a text reply 'cancel' to your text message reminder which you will receive the day before your appointment