Cape Hill Medical Centre

Cape Hill Medical Centre Will be closed on Monday 30th August. Other healthcare services, such as pharmacies, may be closed or open with reduced hours.

Please think ahead and ensure you:

Collect prescriptions: Avoid any last minute panic by ordering and collecting your medication well-ahead of time.

Prepare for self-care: Make sure you have basic medicines, such as paracetamol and antihistamine, at home, plus a first-aid kit.

Know the location of your nearest emergency pharmacist: Emergency pharmacists will be available over the bank holiday weekend, providing advice and over-the-counter medication for minor health concerns. A list of pharmacy bank holiday opening times is available here.

Contact NHS 111 for urgent care: If you need urgent medical help, call 111 or visit 111.nhs.uk. NHS 111 is available 24/7 and their team will provide you with the right care for your needs, including booking you an appointment with an out-of-hours GP.

Emergency services are for emergencies only: For life-threatening emergencies, call 999 or go straight to A&E. But, remember that if you arrive with a non-emergency condition, you are likely to be directed to a more appropriate service.

General practice transparency notice for GPES data for pandemic planning and research (COVID-19)

The practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. Click on the below link for more information

GP notice for pandemic planning and research

IMPORTANT NOTICE,CORONAVIRUS UPDATE

Practice COVID newsletter as at 14.05.2021

Practice COVID update

added 19.08.2020

To support us to  deliver video consultations, the following link is available to support patients in the use of video technology when having video appointments, click the link below

How to use video when talking to your surgery

added 31.07.2020

Coronavirus (COVID-19) Translated Guidance and Accessible Formats

Written and audio COVID19 advice:

click here for Translated and Audio COVID-19 advice 

Videos with key COVID19 information for migrants living in the UK

Click here for COVID-19 information for Migrants

Stay at home guidance for households with possible COVID19 infection:

Click here for COVID-19 Stay At Home Guidance

Guidance for households with grandparents, parents and children living together where someone is at increased risk or has possible or confirmed COVID19 infection:

Click here for COVID-19 Stay At Home Guidance

Our Partners at ‘Walsall for All’ have sourced a range of translated guidance and accessible formats relating to COVID19, including

• Test and Trace
• Face coverings
• GOV.UK guidance (including places of worship, Domestic Abuse, shielding and bereavement)
• Symptoms
• Stay Alert
• Accessing local health services
• Other translated guidance on COVID19.

Visit their website to access the resources above 

Click here for COVID-19 Translated Guidance with the above information

Added 03.07.2020

For further advice on travelling abroad, click here:

https://www.gov.uk/foreign-travel-advice

For further advice on shielding and returning to work, click here:

https://people.nhs.uk/guides/shielding-and-returning-to-work/

BE AWARE:

During this COVID pandemic, there has been an increase in a number of scams which are happening around the country. Please see the attached newsletter which tells you of some of them:

https://mcusercontent.com/e2c82a34f1f36752c828d6b37/files/5743f881-5944-457f-b694-67cdd638a14b/CW_Audit_Newsletter_Spring_2020_Walsall_CCG.01.pdf

PLEASE BE VIGILANT AT ALL TIMES,  if you are unsure about something, speak to someone.

Added 29.05.2020

Mental Health – Suicidal Thoughts:

Many people are currently in a challenging situation which is affecting our mental health. For a group of people this can be severe and lead to thoughts of ‘ the people who you care about would be better off without me’ or you do not want to carry on and start to have suicidal thoughts. We want to offer hope, compassion and practical ideas to find a way forward. Not only can you talk to anyone in our surgery, the website below has lots of resources to support you and offer support

 Staying Safe

Care Leavers:

This ‘invisible minority’ of young adults have survived turbulent childhood and found themselves in the care system. May care leavers will have lived in more than 20 different foster placements and children’s homes by the time they leave care. Many care leavers leave with no educational qualifications due to disruption in their young lives. To support patients please see the Care Leavers Foundation as below:

The Care Leavers Foundation

Added 27.05.2020

Accessibility resources to help you communicate about COVID-19

BSL SignHealth Videos    

Handwashing Rap for people with a Learning Disability

Public Health England stay at home guidance, translated and in easy read

Public Health England guidance on social distancing - translated

NHS guidelines translated into 32 languages by Doctors of the World

Easy read information on COVID-19 from Mencap

Public Health England resources in accessible formats

COVID-19 guidance for providers of services for people experiencing rough sleeping

The NHS UK website now has links to Covid-19 symptom self-management information.These provide you with expert information and advice on how Covid-19 impacts your specific palliative or long-term condition and how you should manage it during this pandemic.

Cancer                                       HIV and Aids

Alzheimers Disease                      Sickle Cell Disease

Kidney Disease                            Cystic Fibrosis

Motor Neurone Disease                Depression

End of Life Care            

End of Life Care- Changes in Last Days and Hours

                               
Added 08.05.2020:

Cancer Research UK - Cancer Symptoms Video
CRUK have produced a public-facing video to support NHS attendance with cancer symptoms. Practices are encouraged to share this on their digital channels.

Added 17.04.2020 -

Government support - The government have launched a new website for patients  to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as:

• feeling unsafe
• going in to work
• paying bills or being unemployed
• getting food
• having somewhere to live
• mental health and wellbeing

Added 15.04.2020 - Covid19 Advise for Parents of an Unwell or Injured Child 

Link to Covid-19 Advice for Parents of an Unwell or Injured Child

Added 28.03.2020 - support contact details for the extremely vulneralbe people: 

Links and Contact Numbers for support and advice

PLEASE READ All of this important announcement:

Thank you to all of our patients for their understanding at this challenging time. Our priority is for the health and safety of all our patients and staff. We are changing the way we work in line with NHS England and Public Health England authorities to minimise the risk of getting this virus. What this means to you:

Coronavirus letters for employers: If you feel you are at risk and have NOT received a letter from NHS Business Services or the Hospital, you will need to speak with your employer who will risk assess you or send you for an occupational health assessment, we cannot give a letter so please DO NOT call the surgery

GP Sick notes and letters for Schools: 

Please see the letter attached for information on GP sick notes and letter required for school:

GP Sick Notes and Letters for Schools

Appointments: We are NOT booking any face to face appointments until further notice. All appointments will be telephone appointments only unless a GP or Nurse has spoken to you first. DO NOT COME TO THE SURGERY unless a member of the clinical team have asked you to do so. If/when you telephone the surgery, the receptionist WILL ask what you need to speak to the GP/Nurse about, please respect them and tell them, if you do not then you WILL be refused an appointment. This is in line with our COVID-19 policy of keeping patients and NHS staff safe.

You will also be asked to register to use the BSOL Health app where possible. This is to allow you other options of booking/cancelling appointments if you have the facility to do so.

Prescriptions: DO NOT STOCK PILE MEDICATION. DO NOT order your medication unless your medication is due. If your medication is not due then the prescription request will not be processed.

We are in the process of suspending paper requests to minimise the spread of the virus. We have a dedicated prescription email for you to request your medication. This is prescriptions.chmc@nhs.net and you are asked to include your name, date of birth, address, name and dosage of each item you wish to order. If you do not already have one, include the name and address of the Pharmacy you wish your prescription to go to electronically.  If these are not included your prescription will not be processed as we do not have the capacity to respond to individual emails. If you do not have access to emails, please put your prescription request in the box which is situated in the foyer and, if you do not already have one, include the name and address of the Pharmacy you wish your prescription to go to electronically

You will also be asked to register to use the Birmingham and Solihull Health app where possible, This will allow you another option to request your medication.

Sick Notes: Please note that we are not providing sick notes for patients who are self-isolating due to coronavirus symptoms. You can self certify for the first 7 days but if your employer is asking for a note, go to https://111.nhs.uk/isolcation-note where you can get further guidance.

If the GP/Nurse has agreed to provide a sick note these will be emailed to you with an electronic signature or posted to your home address.

PLEASE RESPECT NHS STAFF AT ALL TIMES.

All of our staff members are working very hard in very challenging circumstances and they are working to strict Practice guidelines to keep you and them safe. We ask that you remain courteous to our staff and other patients at all times. Any incidents of verbal or physical abuse will result in removal from the surgery list. This is a very challenging time for all of us and we would appreciate your co-operation during this period of uncertainty.

If you have had a cough or a fever over 37.8 degrees over the past few days or been in contact with someone who is known to have coronavirus, please stay at home for 7 days.  If you start to feel worse please follow the advice on the NHS Online advice link https://111.nhs.uk/ or the stay at home policy on the Public Health England website https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance. If you start to feel very unwell quickly, call the surgery on the number above, NHS 111 or dial 999

A general medical practice has been operating from the Cape Hill area for over 50 years. Formerly, the practice was located at 147 Cape Hill, originally the local brewery manager’s home, which became both the home and the surgery of the first GP, Dr Aiken. Since then, the practice has gradually developed to become one of the most comprehensive primary health care teams in greater Birmingham. This has happened on an evolving basis with the single-handed practice becoming a partnership after the war and a group practice establishing itself in the 1960’s and 1970’s. Since the later 70s and through the 80s and 90s, the primary health care team has become reality coupled with professional management and purpose-developed premises. Early in 2001, the practice relocated to a brand new private finance initiative-funded primary care building.

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