PRACTICE POLICIES
Your privacy, your records and how to raise a concern
How we look after your information and what to do if something goes wrong.
CONFIDENTIALITY
- Everything you tell us is confidential. All staff, including reception and administration, are bound by the same duty of confidentiality as our doctors and nurses.
- We share information only with people involved in your care, such as hospitals, community nurses and your pharmacy, and with the HSE where it is needed to provide your Medical Card or GP Visit Card services.
- We share information in other cases only with your consent, or where the law requires it, for example to protect a child.
- Anonymised information, which cannot identify you, may be used to plan health services. Tell us if you do not want your anonymised information used in this way.
Read our privacy policy (PDF)YOUR MEDICAL RECORDS
- You have the right to a copy of your medical records. There is no charge.
- Ask in writing, by letter or email, to the practice manager. We may ask for photo ID to confirm who you are.
- We will respond within one month.
- If you think something in your records is wrong, you can ask us to correct it.
Data Protection Officer: Jonathan Grennell, jonathan.grennell@gmail.com
COMPLAINTS AND FEEDBACK
We want to hear if something has gone wrong, so we can put it right quickly. Please contact our practice manager,
Catriona Lee, by phone on
0402 39841, in writing, or by email.
- We will acknowledge your complaint within [5 working days].
- We will look into it and reply to you in full within [30 working days].
CHAPERONES
You can ask for a chaperone to be present for any examination. Please tell the doctor or nurse, or let reception know when you book.
RESPECT FOR OUR TEAM
Our staff work hard to help everyone. We will not tolerate abusive, threatening or violent behaviour towards any member of our team, and may ask patients who behave in this way to register elsewhere.
Page updated October 2026
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