Noticeboard

PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

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mask pic

If you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering - exceptions do apply. see here.

Please click here for Government advice regarding suitable face coverings.

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IMPORTANT ADVICE ABOUT CORONAVIRUS

The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.

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Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.

 

Urgent Prescription Requests

 

We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.

 

We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.

 

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

 

From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

 

Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.

 

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

 

Thank you for your understanding.

 

The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: (http://www.travax.nhs.uk/diseases/vaccine-preventable/measles-mumps-rubella.aspx). If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.

Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!

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 YOUR APPOINTMENT -

KEEP IT, CANCEL IT, BUT PLEASE DON'T WASTE IT!!!

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Out of Hours

If you need a doctor out of normal working hours, ring 111.

Cancelling your Appointment

To find out how to cancel your appointment

Click Here

Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.

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Lost Property

If you believe you have left something behind, please ask at reception.

 

 

 

Our Appointment Booking System

 Do you know how our appointment booking system works?

Facts:

  • We have tried several different systems over the years - some with quite catastrophic consequences!
  • The current system seems to be the most flexible
  • Many consultations can be dealt with over the telephone
  • Doctors have various other jobs to do as well as seeing patients in surgery, for example home visits, referral letters, repeat prescriptions, summarizing new patient records, reading all incoming letters etc.
  • We will never have enough appointments - demand will always outstrip supply - we aim to do the best we can with the resources we have

How Appointments are made up:

  • Approximately 50% of all appointments are pre-bookable up to 6 weeks in advance
  • Approximately 50% are saved to 'book on the day' where problems cannot be pre-booked
  • Telephone appointments are available most days with doctors and nurse practitioners
  • There is an 'Emergency Doctor' allocated each day (with support from a nurse practitioner) these are for problems that are new or acute. These conditions are triaged (prioritised) and either given advice over the telephone or given an appointment that day if the patient needs to be seen. The emergency doctor will also do any urgent visits

Booking Appointments:

  • The phone lines are very busy at 8.30 in the morning - unless you are trying to book an 'on the day' appointment try ringing a little later
  • Register for online access then you can book appointments 24 hours a day (you can order repeat prescriptions this way too)
  • If you are housebound and need a visit - please ring before 10.30 so that visits can be allocated to visiting doctors
  • Make sure we have your current mobile telephone number - we will text an automated reminder of your appointment and if it is no longer needed, you can text back to cancel it

 

We want to make our appointment booking system as flexible and user friendly for our patients as possible. Therefore we have put together a series of information leaflets to communicate to our patients how our appointment booking system works; how you can make an appointment, cancel an appointment, request a repeat prescription, register for online booking, and register for our free text message appointment reminder service.

 Please download the attached leaflets for your information, or have a look at them on our Communication Station notice boards in the main surgery waiting room.

 

Do you know how our appt booking system works?

 

How do I book an appointment?

 

How do I register for patient access?

 

Register for mjog text message appointment reminder service

 

How do I cancel an appointment?

 

Requesting prescriptions

 

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