Noticeboard

PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

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If you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering - exceptions do apply. see here.

Please click here for Government advice regarding suitable face coverings.

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IMPORTANT ADVICE ABOUT CORONAVIRUS

The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.

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Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.

Urgent Prescription Requests

We will be changing the way we process on the day/urgent prescription requests from 31^st August 2020.

We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

From the 31^st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

Thank you for your understanding.

The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: (http://www.travax.nhs.uk/diseases/vaccine-preventable/measles-mumps-rubella.aspx). If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.

Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!

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YOUR APPOINTMENT -

KEEP IT, CANCEL IT, BUT PLEASE DON'T WASTE IT!!!

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Out of Hours

If you need a doctor out of normal working hours, ring 111.

Cancelling your Appointment

To find out how to cancel your appointment

Click Here

Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.

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Lost Property

If you believe you have left something behind, please ask at reception.

A message from Dr Dowley who retires Thursday 14th September.

Thank you for all the kind messages, cards and gifts. I feel very lucky to have had such a nice list of patients for so many years and wish all of you all the very best for the future. As I keep saying - you'll all be much better off with younger doctors who can actually remember things!
Dr William Dowley

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IMPORTANT CHANGES TO THE WAY YOU WILL BOOK YOUR APPOINTMENTS.

From Monday 17^th July the way we offer appointments will be changing. We currently ask patients to call on the day for non urgent routine appointments, but from Monday, you will only be seen on the day if it is deemed urgent.

Non urgent routine appointments will be released at various times throughout the week. This will eliminate the need for patients to call at 08.30 to get an appointment.

We do expect the phone lines may still be busy for the first few days, especially Monday, until patients get used to the new way of booking.

Please bear with us as we try to meet increasing demand and improve the service we offer, regarding the booking of appointments.

If you require a home visit please call as early as you can, and visits will be triaged by the duty team for the morning. Any home visit requests that come in after 12 will be triaged for the afternoon, or for the following day.

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NEW WEBSITE COMING SOON!

We are currently working on our new website which we hope you will all find much more user friendly and easier to navigate.

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Pharmacy changes:

As of today, Lloyds Pharmacy no longer own the pharmacy that is attached to the surgery and are under new management.

The surgery had no business involvement with the running of Lloyds pharmacy, which at times has caused some frustration for our patients.

The same applies with the new ownership, however we are both very keen to ensure good working relationships and communication for the benefit of our patients.

Welcome to New Road Bromsgrove Pardeep and the opening of ‘Bromsgrove Pharmacy’! 😊

_ Extended Access From Monday 3rd October, changes are being made to our appointments and we will be offering a wider service to suit our patients' needs.

We will be offering an enhanced access service which are appointments outside our of main surgery hours and will be a mixture of face to face and telephone consultations based on the patient needs. Appointments may be with doctors, nurses or healthcare assistants.

We will be working collaboratively as a wider PCN (Primary Care Network) to provide this enhanced access and we will be offering routine services to our patients outside of our normal practice opening hours. These appointments may be include smear tests, blood tests, NHS Health Checks, Chronic Disease Reviews and lifestyle advice.

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OPENING HOURS

Monday to Friday 08.00am - 13.00pm/14.00pm - 18.30pm.

Extended hours Monday and Thursday 07.00-08.00am/Monday and Thursday 18.30-20.00pm

As part of working with our local PCN, we will also be offering some appointments on Saturdays 08.30-17.00pm, which will be based at BHI Parkside.

Please note parking charges apply at BHI Parkside.

Main appointment booking line opens at 08.30am.

You can contact us about a medical, administrative or prescription issue by clicking HERE. This is only available during normal surgery hours.

Answer a few short questions and we will get back to you within 2 working days. Our preferred method to manage these queries will be via text message - please ensure you leave your mobile number on the form and let us know your preferred contact method. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

MUSCULOSKELETAL PROBLEMS? - REFER YOURSELF DIRECTLY TO THE MSK PHYSIO SERVICE. NO NEED TO CONTACT THE SURGERY OR SPEAK TO A CLINICIAN

FCP pic

If you need a physio call 07436 797 891. A new assessment service from the NHS in Bromsgrove. No need to speak to your GP.

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(Site updated 23/10/2023)

Noticeboard

PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

Urgent Prescription Requests

We will be changing the way we process on the day/urgent prescription requests from 31^st August 2020.

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

From the 31^st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

Many medications can safely be missed for a few days if you do run out.

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

Thank you for your understanding.

The Doctors

A message from Dr Dowley who retires Thursday 14th September.

IMPORTANT CHANGES TO THE WAY YOU WILL BOOK YOUR APPOINTMENTS.

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NEW WEBSITE COMING SOON!

We are currently working on our new website which we hope you will all find much more user friendly and easier to navigate.

You can contact us about a medical, administrative or prescription issue by clicking HERE. This is only available during normal surgery hours.

Quick Links

Have your say

Further Information

Noticeboard

PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

Urgent Prescription Requests

We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

Many medications can safely be missed for a few days if you do run out.

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

Thank you for your understanding.

The Doctors

A message from Dr Dowley who retires Thursday 14th September.

IMPORTANT CHANGES TO THE WAY YOU WILL BOOK YOUR APPOINTMENTS.

__________________________________________________

NEW WEBSITE COMING SOON!

We are currently working on our new website which we hope you will all find much more user friendly and easier to navigate.

You can contact us about a medical, administrative or prescription issue by clicking HERE. This is only available during normal surgery hours.

We will be changing the way we process on the day/urgent prescription requests from 31^st August 2020.

From the 31^st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.