Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
This practice contributes to medical research and may send relevant information to medical research databases such as the Clinical Practice Research Datalink and SPIRE (Scottish Primary Care Information Resource in Scotland) or others – when the law allows.
Informed Consent for sending digital images/photographs
| DIGITAL INFORMED CONSENT EMAIL OF PHOTO |
WHY a photo? | Your clinician would like to see a photo to help with this consultation this will allow a more accurate diagnosis and plan to be made. |
WHAT options | At present we are trying to limit face-to-face contact due to the coronavirus pandemic. However, if you cannot provide a photo then you can have a video consultation or a face-to-face consultation. |
WHO will see it | The clinician dealing with your care will be able to see this photo, and it will be stored in your records. In future, other clinicians and administration staff who are bound by confidentiality, will also be able to see this photo in your records. The photo may be shared with other clinicians for your care, e.g. for a referral. |
HOW | Emailing a photo from your phone to the practice email is not a secure link and may expose you to cybercrime for which the practice cannot be held responsible. The photo will only be used for direct care, unless you give us permission to use it for teaching or other purposes, e.g. writing an insurance report. The photo would also be available if a court wants your records for legal proceedings. |
WHERE | The image will be stored in your GP records as long as you have them in the United Kingdom and should be transferred if you move practice. |
Access to Records
You have the right to access the contents of your medical records. Requests should be made in writing to the Practice Manager.
Copies of your records will be supplied within 1 month of receiving a valid request. In some exceptional circumstances this may take longer but if this is the case you will be advised prior to expiry of the initial 1 month period.
More information is available on the NHS Inform website.
Feedback / Complaints
We hope to provide you with a comprehensive medical service, but if you have any suggestions or complaints we ask that you put these in writing to the Practice Manager in the first instance.
Mrs Elaine Muir
Practice Manager
Lochee Medical Practice
Lochee Health & Community Care Centre
1 Marshall Street
Dundee
DD2 3BR
You can also contact:
NHS Tayside Complaints and Feedback Team
Ninewells Hospital
Dundee
DD1 9SY
Telephone: 0800 027 5507 or Email: feedback.tayside@nhs.net
Freedom of Information Requests
All requests for such information should be made to:
Information Governance and Cyber Assurance
NHS Tayside
Maryfield House (South)
30 Mains Loan, Dundee , DD4 7BT
TAY.informationgovernance@nhs.scot
Unacceptable Behaviour / Violence Policy
The NHS operate a zero tolerance policy with regard to violence, abuse and threatening/unacceptable behaviour. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.