Noticeboard

Burnley Group Practice would like to welcome you through this window in to our surgery. This website aims to provide up to date information relating to our practice and helps us to help you with the provision of health care information.

OUR MISSION STATEMENT

Burnley Group Practice strives to achieve exceptional, professional standards of healthcare within a friendly and approachable healthcare setting.

We take time to be understanding of, and caring towards people’s needs. We endeavour to be equitable and responsive in our approach to serve our diverse population, with safeguarding vulnerable individuals and groups our priority.

We will work in partnership with our patients, their families and carers, involving them in decision making about their care and treatment.

We also commit to nurturing our staff through and ethos of continuous learning and reflection.

Click Here to see information about - EXTENDED HOURS APPOINTMENTS

CCG statement regarding extended hours appointments.

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available via the links below.


  complaints procedure  complaint details form  complaints leaflet


 



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