The Friends and Family Test gives patients an important opportunity to provide feedback on the services that provide their care and treatment.
The feedback gathered through the Friends and Family Test is being used in NHS Organisations across the country to carry out the changes that make a real difference to patients and their care.
Please complete the Friends and Family Test form by clicking on the 'Friends and Family Test' tab on our website or alternatively hard copies and QR codes are available in our waiting area.
RESULTS FROM THE FAMILY AND FRIENDS TEST 2015/16
Thank you to those patients who have provided feedback
When asked 'How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment' the results were:
| Friends & Family Test Results | | |
| March 2015 - April 2016 | | |
| | Total | Total |
| Extremely Likely | 172 | 77.14% |
| Likely | 38 | 17.04% |
| Neither | 7 | 3.14% |
| Unlikely | 3 | 1.35% |
| Extremely Unlikely | 2 | 0.89% |
| Don’t Know | 1 | 0.44% |
| | | |
| TOTAL REPLIES FOR YEAR | 223 | |
The overall results show that 94% of patients were Extremely Likely/Likely to recommend this GP Practice to Friends and Family if they needed similar care or treatment.
Below is some of the feedback you have provided:
'Excellent care from the whole team' Thank you for your positive feedback. We work hard as a team to provide a positive experience for our patients
'Waiting over an hour for a pre-arranged appointment is not acceptable and is very frustrating' Thank you for your feedback. We fully understand that waiting for long periods of time to see the clinician can be very frustrating; but on occasions GPs and Nurse clinics can run late; this is often due to unforeseen circumstances or emergency situations. We will ensure in these circumstances the Reception Team keep patients informed.
'The Practice should have a self check in service so patients do not have to wait around' Thank you for your feedback. We are looking into the possibility of installing a self check in system to alleviate the need for patients to queue at the reception; this would also be of benefit to the reception team.
'Always a 1st class service' Thank you for your positive feedback.