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Helping you to get the care you need – a guide to accessing our services
Our practice is working hard to help make it easier for you to get the care you need. Whether you contact us online, by phone, or in person, you’ll receive the same high-quality support and patient care.
Accessing our services
Our practice is open from 8.00am to 6.30pm, Monday to Friday.
Throughout these hours you, or your carer on your behalf, can:
Using online consultation
You can use our practice’s online consultation tool, Accurx during our core opening hours (Mon–Fri, 8am–6:30pm) for:
- routine, non-urgent appointment requests
- medication queries
- administrative requests (eg fit notes, test results, letters).
We will get back to you within 48 hours or sooner.
Please note: If you need help filling in an online request, you can phone our practice on 012680556453 or visit us in person.
If our practice is closed and you need urgent help for your physical or mental health – go online to 111.nhs.uk or call 111. They will tell you what to do next. For emergencies such as if have chest pain, severe bleeding, or difficulty breathing, please go to A&E (Accident and Emergency) or call 999. |
Please do not use the online consultation tool for:
- Urgent medical problems – after 18.30. If the surgery is closed, please call 111
- Emergencies – for emergencies such as chest pain, severe bleeding, or difficulty breathing, please go to A&E or call 999.
In an emergency, always call 999 or go to A&E.
What happens when you contact our practice to request an appointment?
When you make your request online, you may be asked to give us some details so that we can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you within 48 hours what will happen next. This could be:
- A booked appointment (face-to-face, video or telephone) the same day or another day
- A message with advice or next steps (such as a text message, email or NHS App message)
- A referral to another NHS service (pharmacy, specialist or other community service)
- Advice to call 111 or visit A&E.
Your practice will decide what is best for you based on your clinical need.
Understanding our appointments
Our practice is here to support your ongoing health and wellbeing. We offer:
- Routine appointments for:
- issues that can wait a few days until the next available appointment
- ongoing or long-term health conditions
- medication reviews
- general check-ups or follow-ups
- advice about a health problem, or multiple problems you wish to discuss.
- Urgent appointments for:
- problems that need attention sooner but are not emergencies
- a new health problem that you haven’t told us about before
- worsening symptoms that need attention today or soon
- problems you're worried will get much worse if you wait longer
- just one health problem.
You and your general practice
This guide tells you what to expect from our practice and how you can help us, so you get the best from the NHS.
Read the You and Your General Practice guide
FAMILY PLANNING CLINIC - LARC
Advice on Contraception
Dr Arayomi’s surgery offers family planning procedures for all Essex patients (except Southend area) for intrauterine devices (IUD) and contraception implants (Nexplanon).There are no waiting list, as there are available appointments to see all suitable patients within a week of contacting the surgery. The IUD(coil) and implant are part of LARC procedures offered in the surgery.
LARC Contraception Procedures
The 2 contraception procedures currently being offered through our surgery:
Intrauterine device (IUD) / Coil
A small, T-shaped device made of plastic or copper that is inserted into the uterus to prevent pregnancy. IUDs can last 5–10 years.
For IUD, we offer the following procedures:
Contraception Implant
For a contraception implant, we offer the following procedures:
Free services we now offer:
- intrauterine device removal
- skin lumps on the back
- ingrown toenails
- steroid injections
Contact us for more details
Contact Dr Arayomi's Surgery to discuss this further.
Phone: 01268 556453
LARC REFERRAL FORM
If you are interested in referring yourself for one of our LARC procedures, click on this link to fill out our LARC Referral Form today.
Autumn Flu Campaign - 2025
We are starting our flu campaign on the 1st of October for all of our eligible patients.
What is the importance of getting your flu jab
In line with the NHS, the flu jab is crucial for protecting against flu, which can be a serious or life-threatening illness.
It is recommended for people at higher risk of getting seriously ill from flu, such as frontline health and social care workers, older adults, and those
with chronic health conditions.
The vaccine helps reduce the risk of catching flu and becoming seriously unwell, and it is important to get vaccinated every year to ensure protection against the most common types of flu viruses.
The flu vaccine is offered on the NHS every year in autumn or early winter, and it is available to eligible people from 1 October 2025. HOME VISITS
If you need to be seen at home, please call the Surgery before 10.30am on the day and this will be arranged for you.
BB Healthcare Solutions
We are part of BB HealthCare Solutions who operate HUB clinics outside of surgery hours and during Public Bank holidays.
The HUB clinics are open Weekday Evenings 18:30 - 20:00, Saturdays 08:00 - 18:00
Patients can attend one of the operating HUB clinics during the above hours by calling the surgery number where you will be directed through to the HUB.
Patient Participation Group
We are part of the Dipple PPG - Patient Participation Group - which incorporates all the practices at the Dipple Medical Centre. This group is also supported by the Heart of Pitsea. If you are interested to attend this group, please contact our surgery number.
Friends and Family
The NHS Friends and Family test is a way of gathering your feedback so we can continually review our service.
Your feedback will help us learn more about what you think of our practice and give us ideas on how to improve the service we offer.
The results of this survey are collated monthly and sent to NHS England. It is hoped the results will be used to help us improve or enhance our service to you.
NHS Health Check
You are entitled to a FREE NHS Health Check.
If you are aged between 40 and 74 years and do not have any pre-existing medical conditions such as:
- Hypertension
- Heart Disease
- Diabetes Mellitus
- Stroke/TIA
Please contact the surgery for further details.
Repeat Prescriptions
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Disabled Access
The surgery is all on ground level with wheelchair access.
(Site updated 30/09/2025)