NHS 111 Symptom Checker

⚠️ My Health Online Service Update

 My Health Online is no longer available to patients at this GP Practice.

 Please download the NHS Wales App, the new way to manage your health online.

Learn more: https://app.nhs.wales/login

Help:  https://www.apphelp.nhs.wales/

Click Here to Register with Us

Woodlands Surgery now has an app that you can download to your smartphone for free - download our app today

Apple: https://tinyurl.com/2jn97cjt
Android: https://tinyurl.com/yau6yzj2

Important Patient Notice

Updated 31.1.24

The way we operate has seen a lot of changes over the last few years as we have dealt with COVID and the practice has evolved in order for us to provide a safe service during a time of ever increasing demand on General Practice.

Our receptionists are working hard to ensure patients receive the right care by the right healthcare professional and this will sometimes mean that you will be directed to another service more appropriate to your need, as not all symptoms and complaints require a GP consultation.  

We regularly refer patients to the local Pharmacists, who operate a common ailments scheme. This means our patients can get treatment quicker without the need for a GP appointment for certain common conditions, such as sore throat, dry skin, constipation, diarrhoea etc.  Eye conditions are directed to an optician and likewise dental problems are directed to dentists.  These services can diagnosis and provide treatment but will always redirect you back to us if they feel this is the appropriate action.

We currently operate a mix of face to face and telephone GP consultations for patients, please discuss the best option for you with a receptionist.

To free up our telephone lines for more urgent matters we ask that the following routine requests be made via our APP.  Once received a receptionist will be in touch to discuss your request.

Nurse Appointments (for smear, B12 injections, ear syringing etc)

Med 3 requests

Requests for an acute prescription (medication that is not on your repeat)

Updating your preferred Pharmacy

Tell Us you are a Carer

Cancel an Appointment

Requesting a Letter from the doctor

Requesting information about a referral

Requesting a test result

Help with something else (NOT to be used for clinical queries – admin matters only).

PRESCRIPTIONS

Repeat prescriptions can be ordered by one of the following methods.  Repeat order requests are NOT taken over the telephone at the surgery

1:           Repeat Script Ordering Services on 01656 311010 (9-4pm Mon – Fri except bank holidays)

2:           Repeat Order Slips:  completed slips should be posted through our letterbox at the front of the building - Please ensure you mark clearly what    items you require

3:           By post: enclosing your request slip together with details of which pharmacy you wish your prescription to go to or a stamped addressed envelope if you want your prescription returned to you.

3:           NHS Wales App:  Online ordering of repeat Rx - online registration required.

MY SURGERY APP FREE DOWNLOAD

Apple: https://tinyurl.com/2jn97cjt
Android: https://tinyurl.com/yau6yzj2

NHS Wales App

https://app.nhs.wales/

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WHAT YOU CAN DO TO HELP

• For all routine matters please use our APP or the Accurx link at the top of this page - this helps free up our lines for urgent matters.
• Update your mobile telephone number with us so that you can receive text messages. To do this click on this link which will direct you to our change of details page, just complete and submit.  https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=W95012
• Nominate a chemist if you have not already done so - this can be done via our APP.
• Check our Website or Facebook page regularly for updates

Thank you for your understanding.

Please be patient and courteous with our staff, who are all working extremely hard to continue to provide good care to our patients in challenging times.

For the latest Coronavirus information & guidance visit the Public Health Wales website.

Out of Hours - PHONE 111

When it's URGENT but not life threatening

NHS Direct Wales and your local GP out-of-hours service now share this easy to remember number .... 111

It's free and will help you find the right advice, support and treatment.