You may have seen on the news that from Monday 17 May, doors at GP practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe.
As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.
We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.
Information for patients
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.
We are also delivering the huge and vitally important covid-19 vaccination programme.
So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.
This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
- your problem is urgent;
- you have long term condition that is getting worse
- you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.
Your local pharmacist can also help with minor complaints
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website.
If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101.
Other information avavilable at
Thank you very much for helping us all manage under these very difficult circumstances.
The Garden City Surgery is situated in the heart of the world's first garden city - Letchworth in Hertfordshire. The Garden City Surgery was established in 1998. We are a community-based doctors' surgery with a modern approach.
Our aim is to give you the time that you deserve.
At The Garden City Surgery, we provide:
The Garden City Surgery was established in 1998. It is situated within easy walking distance of the town centre shops and the railway station, with car parking for disabled patients only available at the rear.
All consulting rooms are easily accessible, either on the ground floor or via the lift to the first floor. The surgery offers easy access for wheelchairs from the street and from the car park. A member of staff will always be happy to help if required.
CLICK HERE for our location.
If you urgently need to see a doctor and the surgery is closed, phone NHS 111, free.
(Site updated 18/06/2021)