Have you read our Patient Newsletter?

October 2023 Newsletter

As a practice we aim to provide a safe and secure environment for you to be able to attend the surgery. 

If you are suffering from respiratory symptoms, such as coughs or colds, we would kindly ask that you wear a mask when attending the surgery - this is to ensure the safety of both our clinical staff and other patients attending the practice.

We have moved the prescription box into the foyer to enable you to put in your prescription requests without having to come into the surgery. We are no longer accepting telephone requests for prescriptions but we have set up a new email address especially for prescription orders - stccg.wmcprescriptions@nhs.net

If you have any of the symptoms of the Corona Virus please DO NOT attend the surgery.

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

General Data Protection Regulations (GDPR)

GDPR came into force on 25th May 2018 - please see "Practice Policies" section for further information and to view our Privacy Notice.

Patient Participation Group

The Practice is looking to recruit new members for the Patient Participation Group.  If you would like to have your say on how the Practice meets the needs of its patients or you would like to be involved in any changes that the Practice makes please speak to one of our Reception team.

CQC Report

The Practice was inspected by CQC in November 2015 and received a rating of GOOD.  Please click on the below link to see a copy of the report.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Video Consultations:

The surgery is now using a system called Accurx which allows us to offer video consultations. If you would like to speak to a GP over a video consultation please let the reception know when booking in.

Mission Statement

"We aim to provide all of our patients with high quality, easily accessible medical care services".

Values

Our Practice Values are:

• To provide high quality care to all of our patients.
• Treat our patients with dignity and respect.
• Support our patients in making decisions to improve/maintain their health.
• Utilising the expertise of our Practice Team and encouraging continued professional development for all of our Practice Team Members. 

Named Accountable GP

All of the patients registered with the Practice have been allocated a named accountable GP. If you have a preference as to which GP you would like please speak to reception.

Greater Middlesbrough PCN

Westbourne Medical Centre is part of the Greater Middlesbrough PCN which is led by Clinical Directors Dr Bharat Kandikonda and Dr Mohammed Ahmed. The PCN is a group of GP practices that work closely together to deliver additional NHS services.

The Practices included in our PCN are:-

Coulby Medical Practice, Parkway Surgery, Crossfell Surgery, Kings Medical Centre, Hirsel Medical Practice and the Bluebell Medical Practice.

Please follow us on twitter @GreaterBoroPCN