Welcome to St Isan Road Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Are you a student looking to register with our practice?

You can sign up by clicking here. Importantly, you'll be asked what your NHS number is - this can be found out by contacting your old GP surgery.

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Email us for a copy of medical records, however large or small, i.e full set or specific records like an immunisation history or copies of results, to make any administrative requests, or to send us photos requested by the practice

Book Appointments and Order Repeat Prescriptions Online

To register for an account for My Health Online please send us a request form and we will set up an account for you - My Health Online Registration Form - this can be emailed to admin.w97053@wales.nhs.uk 

Advantages of using My Health Online

• No hanging on the phone, waiting to get through to the practice
• Convenient access to practice services from anywhere with internet access
• Reduced administration for the practice
• Safe access with all information protected using the highest standards of internet security

Once you have registered you will only be allowed to book one appointment until you have provided the practice with photographic identity and we enable full access.  In the future, just like online banking you will be able to receive a range of online services using My Health Online, including viewing allergies and immunisations and updating your details.

Your Primary Care Options - Choosing the Right Service for you

In need of healthcare advice? We can help you to choose the right healthcare professional for your needs.

By seeing the most appropriate person for your healthcare needs, it will not only save you time but will mean you receive advice, care and treatment from the right person.

What's Available in your Community

For a full list of primary care services and what they offer please visit the 111 site. This site includes details of local pharmacy, dentists and opticians.

Community Pharmacy

Common Ailments Scheme

Also available at some local pharmacies...

Travel Advice and Vaccines

The practice does offer NHS travel vaccines, but does not offer assessment and vaccination for private travel vaccines.  Some local pharmacies do offer this service and we advise our patients to contact them first to check on their availability. 

Sore Throat Test and Treat Service

Please contact your local pharmacy to check on the availability of this service.

Independent Prescriber Clinics for Ear/Hearing problems and Urinary Tract Infections (UTI's)

Our reception team has access to the clinic diaries for some local pharmacies that can assess and treat patients for ear/hearing problems, including microsuction for ear wax, and to assess and treat UTI's.  

Dental and Eye Problems

Our doctors and nurses can't assess or treat patients for dental or eye problems, please contact a local dentist or optician. For a full list of available dentists and opticians please visit the 111 website.

If you have an urgent dental problem or cannot find a local dentist you can contact the Cardiff & Vale Dental Helpline 029 2044 4500.  

Cardiff and Vale University Health Board

ACCESS STANDARDS 2019

A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.

These standards are:

• People receive a prompt response to their contact with a GP practice via the telephone.

• Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.

• People receive bilingual (Welsh and English) information on local and emergency services when contacting a practice.

• People can use a range of options to contact their GP practice and to make an appointment.

• People are able to email a practice to request a non-urgent consultation or a call back.

• People are able to access information on how to get help and advice.

• People receive the right care at the right time in a joined up way that is based on their needs.

• Practices understand the needs of their patients and use this information to anticipate the demand on its services.

Cardiff and Vale University Health Board will be supporting your GP practice to ensure these standards are achieved by March 2021.