WHITEFIELD HEALTH CARE

PATIENT SATISFACTION SURVEY
DECEMBER 2011

Patient Satisfaction Survey Results – Nurse Triage Service

A total of 100 questionnaires were handed out to patients by reception staff during week commencing 5 December 2011 until 16 December 2011.  A total of 95 questionnaires were returned.

The results of the survey were as follows:

QUESTIONS	YES	NO	%	
Have you used the triage service?	84	11	79.8%	
Are you happy with the current triage service?	9	75	8.5%	
Would you prefer the triage service to be available every day of the week?	89	6	84.5%	
	
Other comments made by patients:	
Nurse not available on Friday
Triage should be available all day
Times should be longer