WHITEFIELD HEALTH CARE

PATIENT SATISFACTION SURVEY
DECEMBER 2012

Patient satisfaction Survey Results

A total of 55 questionnaires were handed out to patients by the PPG members during the week commencing 14 January 2013 until 18 January 2013.

A total of 55 questionnaires were returned completed.

The results of the survey were as follows:-

QUESTIONS	YES	NO	
Are you aware of the services the surgery provides?	9	46	
Will you use the services now that you are aware of them?	43	12	
If you have a painful shoulder which may require an injection, would you prefer to come to the surgery or go to the hospital?	GP Surgery	Hospital	
	
55	
0	

Additional Comments made:-

•	Patients were satisfied with the ‘late night’ nurse clinic
•	Satisfied with the SMS reminder service
•	Female Asian patients were happy with a female GP
•	Happy Self-monitoring blood pressure machine in waiting area
•	Happy with in-house minor op service
•	Overall majority of patients were happy with the service the practice provides