The Regent Square Group Practice
8/9 Regent Square
 Doncaster
DN1 2DS

REGENT SQUARE PATIENT FORUM

Minutes of Meeting held 23 February 2012

Present	David Carter		Chairman
		Joyce Burman	RSGP Patient
		Mark Brackenbury		"
		HilaryCarter			"
Ron Drake			"
		Joan Lloyd
		
Apologies	Alan Jones		RSGP Patient
		Lesley Young		“

1.	The Chairman welcomed those present and outlined the meeting format.

2.	Constitution.  The draft constitution was considered and amended with due note being taken from communications received from A Jones and L Young.  The constitution was adopted unanimously and is attached to these minutes.

3. 	Appointment of Secretary.  No candidate came forward item deferred to next meeting

4.  	Items of Patient administration.

i.	Triage booking system.  There is a problem with patients who are working nights who try to get a booking, as they may be too late to receive an appointment and asked to phone next day.  But working nights leads to a repeat problem.  Could there be a system of “carry over” for these patients?
A second associated point is that if they have a free day ahead of the current booking system they do not seem to be able to book ahead.

ii.	One member had had difficulty with a “phone in” prescription request.  The Prescription clerk had not been able to make contact on the day, and with the private number and no answerphone	 the patient did not realise there was a problem.  He was later informed follow up calls were only made twice.  Is this policy?  Is it an individual problem or systemic?

5.	Items Regarding Patient Access to Services.  

	None

6.	Items Regarding the Building

The Chairman related the problems he has had with wheelchair access and the discussions with Regent Square staff.  Subject still in progress.

 7.	AOB

i.	 The patient Questionnaire analysis was introduced and favourable comments were made on the return percentage and the results.  A deeper look at the results will occur.

ii.	 The committee discussed how they might improve contact with the patients.  It was generally felt that the noticeboard is not noticeable.  The thought was that the provision of some newsletters and minutes with the magazines might prove more effective.  Also more prominent displays of the web site address might tempt those with smart phones to access the site whilst waiting.

iii.	  Discussion took place about timings of meetings.  An email will be circulated to establish if there are some days and times better than others.  In the meanwhile a date and time has been selected based on the availability of those present.

8. 	Date of Next Meeting

Tuesday 17 Apr 2012 at 2pm

Meeting closed 1745