Murdishaw National Patient Survey


 










What this practice does best


These are the three results for this practice that are the highest compared to the CCG average.





  • 69% of respondents usually wait 15 minutes or less after their appointment time to be seen


    Local (CCG) average: 58% National average: 65%




  • 89% of respondents say the last GP they saw or spoke to was good at explaining tests and treatments


    Local (CCG) average: 89% National average: 86%




  • 98% of respondents had confidence and trust in the last nurse they saw or spoke to


    Local (CCG) average: 98% National average: 97%









What this practice could improve


These are the three results for this practice that are the lowest compared to the CCG average.





  • 43% of respondents describe their experience of making an appointment as good


    Local (CCG) average: 62% National average: 73%




  • 66% of respondents were able to get an appointment to see or speak to someone the last time they tried


    Local (CCG) average: 82% National average: 85%




  • 67% of respondents describe their overall experience of this surgery as good


    Local (CCG) average: 82% National average: 85%







Comparisons to the local (CCG) or national average may not be statistically significant.





411 Surveys sent out






110 Surveys sent back

 






27% Completion rate