Parkfield Medical Centre GP Patient Survey July 2021

Parkfield Medical Ctr, 10 Parkfield Drive, Castle Bromwich, B36 9EJ

Showing weighted results ▼

Your local GP services

70% find it easy to get through to this GP practice by phone

Local (CCG) average: 57%National average: 68%

94% find the receptionists at this GP practice helpful

Local (CCG) average: 85%National average: 89%

60% are satisfied with the general practice appointment times available

Local (CCG) average: 62%National average: 67%

55% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 38%National average: 45%

Making an appointment

61% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 62%National average: 69%

86% were satisfied with the appointment they were offered

Local (CCG) average: 77%National average: 82%

99% took the appointment they were offered

Local (CCG) average: 97%National average: 98%

70% describe their experience of making an appointment as good

Local (CCG) average: 63%National average: 71%

Your last appointment

91% were given a time for their last general practice appointment

Local (CCG) average: 89%National average: 91%

90% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 85%National average: 89%

89% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 87%National average: 89%

87% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 85%National average: 88%

91% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 90%National average: 93%

94% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 94%National average: 96%

92% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 83%National average: 86%

96% felt their needs were met during their last general practice appointment

Local (CCG) average: 92%National average: 94%

Your health

77% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 67%National average: 74%

Overall experience

79% describe their overall experience of this GP practice as good

Local (CCG) average: 78%National average: 83%