GP PATIENT SURVEY 2021:

Where patient experience is best

These are the three results for this practice that are the highest compared to the CCG average.

76% of respondents find it easy to get through to this GP practice by phone

Local (CCG) average: 53%National average: 68%

59% of respondents usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 37%National average: 45%

80% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 64%National average: 69%

Where patient experience could improve

These are the results for this practice that are the lowest compared to the CCG average.

84% of respondents felt their needs were met during their last general practice appointment

Local (CCG) average: 92%National average: 94%

81% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 85%National average: 86%

65% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 70%National average: 74%