The reception staff play a key role in ensuring you receive the best service from the Practice. They are there to help you and to arrange appointments, deal with your requests for telephone consultations or arrange a home visit.
When you request an appointment or home visit the receptionists have been directed by the GPs to ask you a few questions relating to your medical condition, in order to make the most appropriate appointment, so please help them to help you by giving them some information. The receptionists are trained to act on the information you give them in a discreet and confidential manner. This is essential to help the doctors and nursing staff to deal with your request appropriately and allocate the most appropriate appointment.
You will always be treated with respect and the information you provide will be treated in the strictest confidence, as all staff are bound by the same codes of conduct as the doctors.
Occasionally things can happen to cause delays which are not the fault of the receptionist, so please bear with them.
We have other administrative staff who will often be seen in the reception area but don't work in reception. They process patient referrals, maintain records, liaise with various authorities and deal will the day-today administration.