Practice Management

Mrs Jade Smith (f)

Practice Manager

Jade takes overall responsibility for the management of the practice, its services and its staff.

Charlotte Williams (f)

Charlotte WilliamsCharlotte is our Deputy Practice Manager. Her general role is to assist and support the Practice Manager and to look after the surgery if Jade is away from the practice. 


Our team of admin staff work behind the scenes to keep the practice operating efficiently. They look after our computer system, keep patient notes organised and help in our dealings with the local Primary Care Trust. They also carry out regular audits of our work and help with the research that we do in the practice. They arrange for patients with chronic disease to have regular check-ups.

The Admin Team

Elaine Bailey

Support Team Manager

Dawn Snelling

Clinical Auditor

Natasha Hawkins

Community Resource Lead and Receptionist

Stacey Sheppard

Receptionist and Clinical Coder

Sarah Jones

Prescribing Clerk

Amy Hemborough

Patient Data Administrator

Erin Udall

Receptionist and Prescribing Clerk

Esther Vickers

Clinical Auditor & Receptionist

Kim Shadwell

Clinical Coder


Our receptionists ensure that all surgeries and clinics run smoothly. They organise appointments, repeat prescriptions, home visit requests and take telephone messages. They also scan hospital letters and correspondence into the computer system as well as dealing with all queries from the public and outside agencies.

Julie Ford


Jayne Taylor


Lorraine Fakolujo


Charmaine Oldfield
Chris Chappell
Vicky Reynolds
Jameka Bellamy


Our secretaries perform many valuable roles including the typing of referral letters, reports and minutes of meetings. They arrange patient transport and admissions and help the doctors and practice manager with administration. They deal with queries from patients and hospitals.

Christine Mitchell

Medical Secretary

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