Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Ann Batty
Practice Manager
Mrs Zoe Storey

Assistant Practice Manager


Mrs Sue Crawshaw

Admin team leader

Mrs Brenda Scarlet


Mrs Michelle Haigh


Mrs Claire Banwell

Data clerk and patient note summariser

Mrs Skeeta Roberts

Scanner and Long Term Conditions Administrator


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Mrs Claire Midgley

Reception team leader and other specific areas supporting the Practice Manager, including IT, Building requirements, telephony issues, and ad-hoc projects

Ms Carol Johnson

Call Handler/Visits (Crofton)

Mrs Andrea Wilson
Mrs Janet Gilfoyle
Mrs Tracey Spencer
Miss Rebecca Deakin
Mrs Claire Conway
Miss Rebecca Deakin
Ms Chloe Moss
Miss Esther Wilcock
Mrs Nicola Moran
Mrs Claire Treacy
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