Noticeboard

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes. The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.

Meet the Team

Our dedicated team of healthcare professionals is here to support you with high-quality, compassionate care. From your first contact with reception through to clinical support and specialist services, we all work together to help you stay well.

Doctors

Dr N Kirana
Dr L Nair

Nurses

Samantha Fletcher

Our practice nurses are qualified and registered professionals who provides a wide range of services, including family planning, lifestyle advice, blood pressure checks, ear care, wound dressings, and cervical screening. The nurse also runs clinics for long-term conditions such as asthma and diabetes.

Healthcare Assistants

Trish Hempstead

Our healthcare assistant supports the clinical team with services such as blood tests, blood pressure monitoring, health checks, ear care, and wound dressings. They may also act as a chaperone during consultations when required.

Practice Management

Gemma Aktekin

The practice manager oversees the day-to-day running of the surgery and ensures we deliver safe, efficient and high-quality care. This role supports both patients and staff across all operational areas of the practice.

Reception

Our receptionists are trained to assist with queries and direct patients to the right service. They handle appointment bookings, prescription requests, results, and support the administrative running of the practice.

Attached Staff

We work closely with a range of external healthcare professionals who provide additional support to our patients, including but not limited to:

  • Midwife
  • Health Visitor
  • Podiatry
  • Mental Health Services
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