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To help reduce any Coronavirus risks for patients and staff, we have made changes to our appointment booking systems with immediate effect. We will now be doing telephone triage for ALL patients who are requesting new appointments, to reduce the number of people visiting the surgery. When your call is answered, our Care Navigators will take some basic details and add you to a telephone call back list. You will be called back by a clinician who will assess your need for a face to face appointment, and book you in if needed. We are also switching the online booking system back on for telephone consultation appointments only.
Please note that we encourage appointments to be booked via the telephone or online system.
For appointments booked for today or Monday 16th March please note you will receive a text message or telephone call accordingly. If you have an appointment for Saturday 14th March please attend as normal unless you have been advised otherwise or have the symptoms outlined below.
We also offer an e-consultation service which can be accessed via
Please note due the expected increase in volume your waiting time may be longer than currently advertised which is a response within 24 hours, if you are wanting advice sooner then please telephone the surgery.
Dispensary will be open as normal however, please DO NOT ATTEND if you have a high temperature/fever or any cough, flu or respiratory symptoms please send a nominated person to collect on your behalf.
If you are worried you may be affected by Coronavirus, please visit or call NHS 111 for further advice. Further information can be found at

Practice Management

Melanie Lyon (f)


MRPharmS Qualified in Nottingham in 2002

Melanie joined as our practice Pharmacist in 2006 and can provide advice on medication and minor ailments. If you have a medication query please direct it to Melanie in the first instance.

Leanne Beedham (f)

Operations Manager

Leanne joined the Practice in 2010 and became the assistant practice manager in 2017. As part of the Holderness Health merger Leanne became Operations Manager in 2019 managing the clerical teams and estates for Holderness Health

Samantha Potter (f)

Reception Manager

Samantha joined the Practice in 1997 and became the reception manager in 2005. She manages the reception team.


Your repeat prescriptions and dispensed prescriptions will be dealt with by our trained dispensary staff. The secretaries and office staff will deal with your letters, results of tests, referrals to hospital and the computers. Without them the system fails!


The receptionists are fully trained and have a difficult job to do. Please remember that if you are kept waiting or are asked some apparently irritating questions, this is because of our policy aimed at the smooth and safe running of the Practice. We need to ascertain the urgency of particular requests and sometimes spend longer with patients than we have allowed.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website